ENVIRONMENTAL SERVICES ASSISTANT

Full Job Description

About the Position: This position is located in the Madigan Army Medical Center, Tacoma, Washington. Tacoma is a diverse city nestled between Seattle and the state capital of Olympia.

Tacoma is located on the shores of Commencement Bay, within pristine eyesight of Mount Rainier.

World-class museums, hotels and theaters draw thousands to downtown Tacoma while the shores of the Puget Sound and Mount Rainier inspire outdoor enthusiasts. Enjoy the mild climate.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes conducting impromptu spot checks to ensure proper procedures are being followed, recording findings into an automated system, and retrieving data from an automated system to compile reports for management level review.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

You will be evaluated on the basis of your level of competency in the following areas: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Major Duties:

• Responsible for performing QA surveillance reporting and developing monthly QA evaluation schedules for hospital and outlying clinics based on contract performance requirements for housekeeping, laundry, and regulated medical waste contracts.
• Check and assess contractors’ performance in providing timely, quality, and cost-effective service.
• Monitor contractors completed service using established surveillance plans and methods such as random sampling, 100% surveillance, and formal/informal customer complaints to ensure a safe and sanitary environment for patients and staff.
• Investigate and document valid customer complaints and other observations of poor performance or nonperformance of services.
• Compile performance and deficiency data for each functional area sampled and documents findings and recommendations.
• Prepare and submit required reports as the Quality Assurance Evaluator (QAE) to the Contract Officers Representative (COR).
• Advise hospital management on matters pertaining to hospital linen, sanitation, and regulated medical waste.
• Responsible for clear and concise coordination between contractors and Environmental Services Branch staff.
• Read and interpret floor plans, charts, work schedules, technical orders and contract specifications in order to evaluate materials and methods used by the contractor and ensure compliance with contract specifications.
• Notify the contractor of deficiencies observed during surveillance and requests appropriate corrective action.