DSHS DVR Supported Employment- Office Assistant 2
State of Washington
RecentPosted Feb 2
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Posted: February 10, 2026 (2 days ago)
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Employment Development Supervisor (WSS6): WorkSource Thurston
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$5,137 - $6,906
per month
Type
Full Time
More Management & Supervision jobs →Closes
February 25, 2026More State jobs →
Job Description
Summary
This job is about leading a team that helps people find jobs and supports employers in Washington state through various workforce programs.
You'll manage daily operations, train staff, ensure everything follows rules, and build partnerships to deliver great service.
It's a good fit for someone who loves coaching teams, handles change well, and cares about fairness and helping communities.
Key Requirements
- Experience leading and coaching teams in a service-oriented environment
- Knowledge of workforce programs and state/federal regulations
- Strong communication skills for interpreting policies and guiding staff
- Ability to manage budgets, program performance, and compliance
- Skills in personnel management, including hiring, evaluations, and corrective actions
- Adaptability in a fast-paced, dynamic setting with in-person attendance required in Thurston County (temporary reporting to Mason or Lewis offices)
- Commitment to equity, customer service, and building partnerships with businesses and community organizations
Full Job Description
The Employment Security Department (ESD) is seeking a collaborative, people-centered leader to serve as a WorkSource Supervisor.
The ideal candidate is an inclusive coach who builds strong teams, communicates with clarity, and leads with empathy and accountability.
You excel at guiding staff through change, interpreting complex workforce policies, and ensuring consistent, high-quality service delivery.
You are skilled at balancing operational needs with regulatory requirements, fostering partnerships, and supporting a culture grounded in equity, customer service, and continuous improvement.
This role oversees a team delivering core and intensive employment services across multiple workforce programs.
You will ensure staff have the tools, training, and support needed to meet performance expectations, comply with state and federal requirements, and provide exceptional service to job seekers, employers, and community partners.
Your leadership directly supports ESD’s mission to strengthen Washington’s communities through equitable workforce solutions.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC).
WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Requirements
As a WorkSource Supervisor, you will manage daily operations, guide staff development, and coordinate with internal and external partners to ensure integrated, customer-focused service delivery.
You will oversee program performance, budgets, and compliance; build relationships with businesses and community organizations; and represent ESD within the workforce system.
This position requires strong judgment, adaptability, and the ability to lead teams in a dynamic, fast-paced environment. This position is based in Thurston County and requires in person attendance.
Until a permanent office location is selected this position will report temporarily to Mason or Lewis WorkSource offices. This position is based in Thurston County and requires in person attendance.
Until a permanent office location is selected this position will report temporarily to Mason or Lewis WorkSource offices.
Some of what you will do:
- Lead and support staff through coaching, mentoring, training, and performance management to ensure high-quality service delivery
- Plan, assign, and direct daily work across multiple workforce programs, ensuring compliance with state and federal regulations
- Interpret and communicate policy changes, ensuring staff understand and follow agency procedures
- Manage personnel functions, including hiring, evaluations, corrective actions, and adherence to collective bargaining agreements
- Monitor and analyze program performance, reconcile data, and implement strategies for improvement
- Oversee program budgets, safeguard resources, approve expenditures, and support contract-related activities
- Coordinate service delivery with internal teams and partner agencies to ensure consistent, integrated customer support
- Engage with businesses and community partners to promote WorkSource services and strengthen employer relationships
- Represent ESD in community meetings, outreach events, and partnership activities
- Respond to customer needs, resolve complaints, and support a safe, secure, and equitable service environment
To request a detailed position description click here.
Qualifications
Required:
Option 1: One year experience as a WorkSource Specialist 5 or equivalent class within the Employment Security Department, OR Another state’s Employment Security agency
Option 2: A Bachelor's degree and five years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking or a combination of education and/or relevant experience, which includes one year experience as a designated lead.
Option 3: A combination of education and/or relevant experience* totaling no less than nine (9) years, which includes one year experience as a designated lead.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
The required experience includes:
- Leadership and Team Management Expertise: Ability to oversee staff and volunteers. Operational Oversight Skills: Proficiency in directing workforce partner efforts.
- Regulatory Compliance Expertise: Ability to assess and enforce workforce policies. Decision-Making Skills: Proficiency in evaluating and approving policy exceptions.
- Performance Management Expertise: Ability to establish and track workforce program goals. Contract Administration Skills: Proficiency in overseeing employment service agreements.
- Interagency Collaboration Expertise: Ability to foster partnerships across workforce programs. Process Improvement Knowledge: Proficiency in refining employment services.
- Administrative Oversight Expertise: Ability to manage office support teams. Workflow Coordination Skills: Proficiency in directing clerical staff operations.
- Diversity, Equity, and Inclusion Expertise: Ability to maintain fair workforce policies. Regulatory Compliance Skills: Proficiency in enforcing nondiscrimination in employment services.
- Adaptability: Ability to manage evolving workforce service responsibilities. Problem-Solving Skills: Proficiency in addressing challenges in employment programs.
Additional Requirements of Employment:
- Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Additional Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for AllWe strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, 360-742-8208 or the Talent Acquisition Team, prior to the recruitment closing.
or Washington Relay Service 711.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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