Employee Services Consultant II

Full Job Description

The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.

Requirements

• Answers questions as a knowledgeable resource in one or more HR functional areas.
• Assists with training newer professional and technical staff.
• Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
• Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
• Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
• Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
• Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
• Develops goals, objectives and performance metrics.
• Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
• Manages assigned special projects and programs.
• Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
• Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
• Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

Qualifications

Education
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.

Experience

Employee Services Consultant II – Increased levels of responsibility and two to three (2-3) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management and organizational development.

Equivalency
Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Additional Information

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 point

LRD:01/20/2026