EMERGENCY SERVICES DISPATCHER

Full Job Description

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The primary purpose of this position is to serve as an Emergency Communications Center Dispatcher, and to operate the Emergency Communications Center (ECC), a centralized 24 hours, 7 days/week, 365 days/year emergency communications control center responsible for receiving initial incident notification forces for the Grissom ARB fire department.

CONDITIONS OF EMPLOYMENT (cont) May occasionally be required to work other than normal duty hours and/or Shift work may be required which may include overtime and/or irregular hours, holiday work, as well as scheduled and unscheduled overtime.

May be required to work an uncommon tour of duty to support training assignments, UTAs, annual tours, and/or other management-directed activities.

This is a Mission Essential (ME) position performing a Mission Critical Function (MCF) which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.

IAW, DoDI 3020-42, Defense Continuity Programs.

Employee will be required to report for duty and perform assigned duties during periods of inclement weather (e.g., base closure due to weather), and/or other emergency conditions.

This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program.

Employee must pass initial and periodic short notice drug testing.

Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Series 2151.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems.

Examples of specialized experience includes broad knowledge of a body of standardized transportation regulations, procedures, operations and federal and state laws, policies and procedures related to the fleet-management function, to perform a full range of dispatching duties, and to resolve recurring problems.

Knowledge of Emergency Medical Dispatcher (EMD) and Cardiopulmonary Resuscitation (CPR) sufficient to instruct callers on life saving actions.

Knowledge and skill to clarify requests for assistance, which are incomplete or unclear, in order to transmit precise and accurate information to effectively and efficiently dispatch the appropriate response, which can be critical to the safety of those responding and those requesting assistance.

Knowledge of one or more automated transportation databases sufficient to input a range of standard information to maintain dispatch logs and records.

Knowledge of contingency operations to real-world/exercise emergency situations pertaining to vehicle operations.

Knowledge and skill of proper use of communications radios and procedures typical of a 911 dispatch center.

Comprehensive knowledge of communications equipment, alarm equipment and systems and radio usage and procedures.

Extensive knowledge of vehicle-dispatching procedures, resources, and capabilities, as well as detailed geographic knowledge of the jurisdiction served.

Thorough knowledge of standard fire protection and prevention policies, procedures, techniques, and practices relative to various types of emergencies including hazardous material situations and medical emergencies.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Ability to operate, test, monitor and conduct operator-level troubleshooting of equipment/devices, such as computers, land- mobile radios, multiline telephones, voice recorders, printers, and facsimile systems.

A qualified technician is not required to be qualified for this position. 2. Skill in basic computer operations to input, change, retrieve and track information.

This includes word processing and other common office software programs. A qualified typist is not required, but proficient typing skill is preferred. 3.

Ability to multi-task and prioritize work under stressful conditions. (Direct experience preferred).

Skill in providing customer service (Emergency communications services preferred) and skilled to communicate effectively (listening, oral and written communications). 4.

Skill to work semi-independently without direct supervision and effectively coordinate across functional areas and to work well with co-workers, supervisors and managers. 5.

Ability to learn to monitor, operate and receive information over Public Safety Answering Point (PSAP) communications equipment via a variety of emergency 9-1-1 reporting systems.

(Direct experience preferred). Knowledge of basic and specialized firefighting equipment (fire alarm system operation, fire extinguishing system operation) techniques and procedures. 6.

Knowledge of DOD and Air Force safety and security policies, procedures, and practices.

May also require knowledge of safeguarding classified, law enforcement sensitive, Health Information Protection Act, Privacy Act, and other controlled materials and information.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Monitors, operates, and receives information over Public Safety Answering Point (PSAP) communications equipment via a variety of emergency enhanced 911 reporting systems, and other emergency reporting phones.

Monitors and operates installation-wide central alarms system receiving equipment (fire, video, and other systems or devices) critical to personnel health, safety, and resource-protection requirements.

Prepares and maintains official records and other documents relating to ECC operations.

Using judgment, records emergency and non-emergency data in functional database systems, such as Automated Civil Engineer System-Fire Department (ACES-FD) for official record.

Operates, tests, and conducts operator-level troubleshooting of equipment/devices, such as computers, radios, telephones, voice recorders, printers, and facsimile systems.

Provides first responder alerting for emergency and non-emergency services, and support services to the incident commander(s).

Participates in all areas of the fire department training program relating to the operation of the Emergency Communications Center.