Emergency Dispatcher 7-E8 - Intelligence Operations / Detroit Regional Communication Center
State of Michigan
StalePosted Dec 11
✓ Fresh Listing
Posted: February 19, 2026 (1 day ago)
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Emergency Services Deployment Operator (911 Operator)
City of Detroit
Police Department
Location
Detroit, Michigan, 48226
Salary
$39,927 - $59,721
per year
Type
Full-Time
More Other jobs →Closes
March 9, 2026
Job Description
Summary
This job involves answering emergency 911 calls, dispatching police and other services quickly, and guiding callers through urgent situations while managing communications in a busy environment.
It's ideal for calm, quick-thinking people who enjoy helping others in high-pressure scenarios and have experience dealing with the public.
A good fit would be someone organized, tech-savvy, and able to stay focused during stressful moments.
Key Requirements
- High school diploma or GED required; associate's degree preferred in criminal justice, public administration, or computer science
- Six months to one year of experience with computer-aided dispatch and communication equipment
- Three years of customer service experience
- Ability to handle high-volume emergency and non-emergency calls accurately and efficiently
- Proficiency in operating dispatch consoles, TDD for the deaf, and related telecommunications tools
- Skills in prioritizing calls, providing urgent instructions to callers, and relaying information to field personnel
Full Job Description
SUMMARY:Under general supervision, receives and processes emergency telephone calls for public safety emergency services; and have charge of police dispatch and communications
operations.
operations.
Requirements
MAJOR JOB DUTIES:
1. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location.
2. Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.
3. Refers citizens' non-emergency calls to the appropriate agencies.
4. Relays information and contacts appropriate agencies or personnel to resolve routine problems.
5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.
6. Handles routine contacts with other divisions or sections of the department.
7. Operates the Telecommunications Devise for the Deaf (TDD).
8. Receives emergency service telephone calls from police officers and/or other authorized personnel.
9. Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries.
10. Receives computer print-out and routes to appropriate location.
11. Operates dispatch monitoring and activity consoles and equipment.
12. Dispatches runs to police field personnel.
13. Performs related clerical work.
14. Assists new operators with on-the-job training.
Qualifications
QUALIFICATIONS:
High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.
Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.
Three (3) years of customer service experience.
Additional Information
Evaluation PlanComputerized Based Test: 70%
Interview: P/F
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 point
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