Summary

This job involves helping people apply for and maintain government benefits like food assistance, medical coverage, and cash support by reviewing their information, conducting phone interviews, and managing cases to ensure they get the right aid.

It's a full-time role with hybrid work options, ideal for compassionate individuals who are detail-oriented, good at communicating, and comfortable using computers to handle workloads efficiently.

A good fit would be someone bilingual in English and Spanish who enjoys customer service and wants to make a difference in supporting Iowa families in need.

Key Requirements

Bilingual proficiency in English and Spanish
Strong customer service and communication skills (verbal, written, and phone-based)
Ability to analyze complex policies, procedures, and customer information
Excellent organizational skills with attention to detail and math proficiency
Computer navigation skills for documentation and case management
Experience or ability to manage a caseload, meet deadlines, and work in a team
Compassionate and motivated to assist with social services programs

Full Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking a Eligibility and Benefit Specialist (Income Maintenance Worker 2) to join our team!

HHS has hundreds of team members across the state and is in search of highly motivated and compassionate individuals interested in a rewarding career assisting those in need of food, medical care, cash assistance and other social services through programs like Medicaid, Supplemental Nutrition Assistance Programs (SNAP) and Temporary assistance for Needy Families (TANF).

You’ll work with customers, assess information to approve benefits, and receive dedicated training to understand how we serve Iowans.

This is a full-time opportunity, Monday – Friday with a work schedule of 8:00 am to 4:30 pm.

This position is a hybrid position offering the opportunity to work from home and in the office at the nearest full-time HHS office to your residence.

Please note the beginning rate of pay $47,673.60 annually is non-negotiable.

Core Essential Functions:

Determine initial and ongoing eligibility for State and Federal assistance programs administered by HHS.
Process applications and recertifications within specific time frames.
Interview applicants and clients telephonically.
Communicate program rules and responsibilities.
Document case actions.
Manage an assigned caseload with duties that include reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services, and completing corrective actions when necessary.
Complete other duties as assigned including: participation in committees, work groups, public forums, and trainings.

The ideal candidate will be able to:

Provide exceptional customer service.
Collect, analyze and interpret complex policies, procedures and information from customers or 3rd parties.
Communicate effectively in person, via phone, and in writing.
Excel at meeting processing timeframes and managing an individual workload while working within a team.
Prepare and present documents verbally and in writing.
Demonstrate excellent organizational skills and strong attention to details.
Possess strong computer navigation and math skills.
Communicate in both English and Spanish.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visitwww.e-verify.gov.

Requirements

863 Spanish Language (Customer Service)
The ability to understand, speak, read, and write Spanish to provide service to Spanish speaking customers.

Qualifications

Sixty semester hours (or equivalent academic units) from an accredited college or university;

a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience);

employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.

For additional information, please click on this link to view the job description.

Older Listing

Eligibility and Benefit Specialist - Bilingual English/Spanish

Job Description

Summary

Key Requirements

Full Job Description

Requirements

Qualifications

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