Economic Service Worker Trainee-Human Services-BFA-Region 1-Berkeley Co.
State of West Virginia
FreshPosted Feb 12
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Posted: February 12, 2026 (7 days ago)
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Economic Service Worker-Human Services-BFA-Region 1-Berkeley Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Berkeley/Jefferson/Morgan
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Social Services jobs →Closes
February 28, 2026
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food assistance, health coverage, and emergency help by interviewing them over the phone or in person and managing their cases.
A good fit would be someone with experience in customer service or social work who is organized, empathetic, and comfortable handling sensitive personal and financial details.
The role requires working in West Virginia's Berkeley, Jefferson, or Morgan counties, with possible overtime.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through relevant experience or education
- Experience in direct client services, such as interviewing clients and evaluating data against standards
- Ability to conduct personal interviews to gather financial, social, and personal information
- Skills in determining eligibility for economic assistance programs like SNAP and Medicaid
- Proficiency in maintaining client caseloads and referring clients to supportive services
- Valid driver's license may be required
- Willingness to work mandatory overtime and complete a 1-year probationary period
Full Job Description
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information.
Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.
May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.
This is an alternate posting to ESWT R1BJMFA2622 PSA
Mandatory overtime may be required for this position.
Berkeley Jefferson Morgan counties
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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