Economic Service Worker Trainee - Human Services - BFA - Kanawha Co.
State of West Virginia
FreshPosted Feb 11
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Posted: February 11, 2026 (0 days ago)
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Economic Service Worker - Human Services - BFA - Kanawha Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 2 - Kanawha
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full Time
More Social Services jobs →Closes
February 27, 2026More State jobs →
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food assistance, health coverage, and emergency help by interviewing them over the phone or in person and managing their cases.
A good fit would be someone with a bachelor's degree or relevant experience in customer service or client support who is organized, empathetic, and comfortable handling personal financial details.
It's ideal for those interested in social services and supporting families in need in West Virginia.
Key Requirements
- Bachelor's degree from a regionally accredited college or university
- Substitution allowed: Year-for-year experience in direct client services, customer service, telemarketing, retail, or clerical work
- Substitution allowed: College coursework (30 credit hours = 1 year of training)
- Substitution allowed: Economic services experience (1 year = 2 years of training)
- Ability to conduct interviews and determine eligibility for programs like SNAP and Medicaid
- Valid driver's license may be required
- One-year probationary period
Full Job Description
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.***Alternate posting R2KN261036***
Kanawha County
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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