Economic Service Worker-Human Services-BFA-Region 1-Monon
State of West Virginia
FreshPosted Feb 3
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Posted: February 3, 2026 (2 days ago)
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Economic Service Worker Trainee-Human Services-BFA-Region 1-Monongalia Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Monongalia/Marion/Preston
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full Time
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February 19, 2026More State jobs →
Job Description
Summary
This entry-level trainee position involves learning to help people apply for and manage government benefits like food assistance, medical coverage, and emergency aid in Monongalia County, West Virginia.
You'll work under supervision to interview clients, check their eligibility based on financial and personal details, and use computer systems to process cases.
It's a good fit for someone with customer service experience who wants to build a career in social services and enjoys helping others navigate complex rules.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards, OR two years in customer service, telemarketing, retail, or clerical work
- Substitution: College coursework (30 credit hours = 1 year of experience)
- Ability to learn and apply complex eligibility policies for benefits
- Proficiency in using department software for case management
- Skills in conducting client interviews and analyzing financial/social information
- Valid driver's license may be required
Full Job Description
Monongalia County
Under close supervision, perform in a training role learning the methods of processing benefit applications.
Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.
This posting is an alternate to R1MMP264708 PSA
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Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Additional Information
Probationary period 1 year per SPB 2778-A
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