Economic Benefits Manager

Full Job Description

Are you a collaborative leader who thrives in a fast-paced environment and is passionate about strengthening service delivery for vulnerable community members?

This role oversees SNAP and Medicaid intake operations within a complex federal, state, and county framework, supervising leaders and ensuring timeliness, accuracy, and data-informed decision-making.

The position plays a key role in driving process improvements, managing workload through analytics, and fostering a culture of accountability and psychological safety.

You will work alongside a peer group of other division managers within the Adult, Family, and Economic Services (AFES) Division, creating a strong internal network of collaboration and support, while partnering across programs—including Colorado Works and CCCAP—to ensure cross-collaboration and service continuity.

This is an opportunity to lead within a recently restructured division, helping shape processes and strengthen operational effectiveness.

If you are ready to lead with strategic insight, emotional intelligence, and a commitment to public service, we encourage you to apply.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides leadership, oversight, evaluation, and management for single or multiple function State/Federal benefit programs and other areas as assigned. May also be responsible for offsite office locations and community co-located locations that support one or more of these program functions. Ensures compliance with all Federal, State, and County rules and regulations. Works closely with Department of Human Services (DHS) staff and community stakeholders and understands and promotes the vision and mission of El Paso County DHS. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

Manages the daily operations of assigned functional area(s) and aligns operations with the mission and vision of the agency.

Responsible for planning, development, evaluation, and revision of the area assigned.

Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process.

Provides guidance and training to employees. Determines ongoing training needs of staff; develops competencies and evaluation tools to measure training effectiveness.

Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned program area. Understands, interprets, and applies management principles and County policies and procedures.

Recommends operational and program improvements to accommodate changes in mission and operational demands. 

In collaboration with the Quality and Development Services Division, implements modifications and process improvements to ensure peak program performance and compliance. 

Collects process and performance data; analyzes data and processes, and implements appropriate business process modifications to improve outcomes, working within available agency resources and all applicable Federal, State and County rules and regulations.

Makes public presentations related to areas of management in the form of training, public speaking, presentations in front of the Board of County Commissioners (BOCC), and/or working with the media.

Coordinates and communicates with administration, other managers, staff, clients, other County agencies, State agencies, and the public.

Participates in agency functions. Attends meetings in the agency, community and State and national level.

Develops and manages special projects.

Assists with monitoring program expenditures in relation to approved budget. Analyzes, approves, and routes financial requests.

Authorizes expenditures and other requests for financial assistance to clients.

May serve as County Liaison on a variety of committees as requested.

Performs other duties as required.

Supervision Exercised: This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of protective services and public assistance rules, regulations, protocol, and procedures. Knowledge of community assistance resources and agencies.
• Working knowledge in benefits systems, such as Colorado Benefits Management System (CBMS) and/or Child Care Automated Tracking System (CHATS), and in all relevant program policies.
• Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public. Ability to provide excellent customer service.
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to effectively plan, schedule, and organize.
• Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
• Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change.
• Ability to effectively use standard office equipment, including computer, fax machine, copier, and telephone. Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Five years of full-time experience with human services programs.
  • Associate’s degree in a related field may substitute for one year of the required experience.
  • Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

• Bachelor's degree in a field related to the assignment.
• One year of supervisory or management experience.
• Understanding of the roles and responsibilities of federal, state, and county agencies in administering SNAP and Medicaid, and how these entities work together within the overall decision-making.

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Additional Information

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some local and non-local travel may be required. May be exposed to hostile family situations/individuals, and unsanitary and hazardous conditions. May require weekend and evening hours.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.