E911 COMMUNICATIONS OFFICER I

Full Job Description

UNCLASSIFIED POSITION
CURRENT VACANCIES ARE IN THE EMERGENCY SERVICES DEPARTMENT
STARTING SALARY FOR THIS POSITION IS $47,548.00

MINIMUM QUALIFICATIONS:

High School Diploma or GED required, supplemented by one (1) year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Experience credit will be granted for each active certification the applicant possesses from the list below.

Specific License or Certification Required:

The following Certification MUST be attained within one year of employment and maintained during the applicants employment: Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation (CPR) Certification (1), Georgia Peace Officer Standards and Training (POST) Certification (3), and National Incident Management System (NIMS) courses (1).

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

SPECIAL REQUIREMENTS:

All applicants must consent to and successfully pass a background investigation, critical assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services.

Must be at least eight-teen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.).

Ability to type at a speed of not less than 25 net words per minute.

Incumbent works within a 24-hour, seven (7) days a week operation and performs shift work as required which includes working holidays and weekends.

Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this paragraph, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered.

RECRUITMENT INFORMATION:
During the recruitment process, candidates will be scheduled by the Talent Acquisition Team to take the CritiCall, 911 dispatch and data entry proficiency assessment. Applicants will also be scheduled for a two (2) hour shadow session in the Operations Center observing the duties of an E911 Communications Officer.

CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities before any training they receive if they are hired as a public safety dispatcher or call taker. If you want to learn more about the CritiCall test or review the available testing resources, visit the applicant resource page at https://criticall911.com/dispatcher-testing/applicants.

EXAMINATION:The examination will consist of a review of education and experience, accomplished by analysis of the application.

Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as eligible.

If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED.

PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS.

ADDITIONAL INFORMATION WILL NOT BE ACCEPTED AFTER ALLOCATIONS ARE RECEIVED BY THE PERSONNEL DEPARTMENT.

Requirements

Purpose of Classification:

The purpose of this classification is to perform duties related to answering and processing emergency and non-emergency calls through the 911 communications system in the Department of Emergency Services.

Responsibilities include answering calls from the general public, entering information into the Computer Aided Dispatch (CAD).

This classification is distinguished from the E911 Communications Officer II in that this class answers calls only from the general public through the 911 telephone system, whereas the latter answers calls from service providers, such as Police, Fire, Emergency Medical Services, Sheriff, Marshal, and Georgia Crime Information Center (GCIC) law enforcement agencies.

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming emergency and non-emergency voice, text to 9-1-1 police, fire, emergency medical, and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; assigns priority to calls; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status.

Monitors and processes alarm calls and maintains report logs; receives, processes and relays emergency/non-emergency information received from Fulton County Alarm Board; silence audible alarm; notifies affected jurisdiction & location of alarm; records incident operator number, reference number, alarm resets, and/or Security or ARO's

Coordinates services with the Fire and Police Departments and with Emergency Medical Services.

Identifies incorrect or outdated information contained in the CAD: completes update form for changes of street names and/or addresses: and submits to supervision for verification

Answers emergency and non-emergency calls using a Telecommunications Device for the Deaf (TDD).

Additional Functions:
Performs other related duties as required.

Qualifications

Performance Aptitudes:
Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

Additional Information

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.