DSHS Lakeland Attendant Counselor Manager

Full Job Description

DSHS Lakeland Village Attendant Counselor Manager Lakeland Village, located in Medical Lake, Washington is hiring for an Attendant Counselor Manager.

In this role, you will lead a team that supports residents in a living area every day. You will make sure care is safe, respectful and consistent, and that staff have clear direction and support.

This is a working supervisor role. You will coach staff, solve problems, and help the team follow care plans and safety practices.

You will also step in with hands-on support when needed, within the Nursing Assistant Certified scope, under clinical direction from nursing staff.

In this role, you will be responsible for managing a designated living area on a 24-hour per day, seven days a week basis. Supervises all Attendant Counselors assigned to the living area.

Ensure Attendant Counselors train, assist, care for, and participate with Residential Habilitation Center (RHC) clients being served on or off campus, following the clients to locations where training and activities most appropriately occur.

Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Some of what you'll do:

• Lead hiring, training, coaching, corrective action and performance reviews for Attendant Counselor staff.
• Investigate concerns, respond to issues, and complete plans of correction when needed.
• Assign daily work, coordinate resident activities, and keep the living area running smoothly.
• Keep resident, staff and unit records accurate to meet nursing facility, federal, state and local rules.
• Observe staff performance and give clear direction so care is consistent and respectful.
• Provide and supervise hands-on care within the Nursing Assistant Certified scope, under clinical direction of a registered nurse or licensed practical nurse.
• Support specialized services by helping staff carry out care needs like exercises, equipment use, modified diets and nurse-delegated tasks.
• Watch for changes in a resident’s condition, respond quickly, and take action to protect residents from abuse and neglect.
• Complete auditing work for health, safety and compliance, and address problems early.
• Communicate clearly with relatives and guardians about policies, procedures and expectations.

What we are looking for:
Applicants who currently Nursing Assistant Certified in Washington State.
AND have either;

• High School Diploma/GED and four years of experience working with people with developmental disabilities.

Or

• High School Diploma/GED and four years of experience as an Attendant Counselor 1.

Or

• Meets professional qualifications for Qualified Intellectual Disability Professional (QIDP).

Additional knowledge, skills and abilities we are looking for:

• Leadership: You set clear expectations, follow through, and model respectful support. Build trust with staff through coaching, feedback and fair follow-up.
• Behavior support approach: Use approved methods to guide staff through challenging situations safely.
• Teamwork: Partner well with an interdisciplinary team to carry out support plans and daily care.
• Problem-solving: Stay calm, set priorities, and choose the safest next step when plans change.
• Clear communication: Write and speak in a way that helps people understand what to do and why.
• Training and scheduling: Keep staffing, schedules and training on track so services are consistent.
• Trusted judgment: Make decisions that protect residents, support staff, and keep services steady.

Interested? Apply today!

Questions? Please contact DSHS Recruiter, Georgina Pringle, at Georgina.Pringle@dshs.wa.gov and reference job number 00915.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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