DSHS FTAA Forms & Records Analyst 1

Full Job Description

DSHS FTAA Forms & Records Analyst 1 - Background Check Specialist

We are looking for a full-time Background Check Specialist for intake and technical support. Are you a detailed oriented person who thrives on step-by-step processes?

Do you enjoy providing customer service in a fast-paced environment? Then this is the perfect opportunity for you!

The Background Check Central Unit conducts over 330,000 background checks annually for department programs and authorized service providers who serve Washington's vulnerable adults, juveniles, and children.

In this role, you will provide technical assistance to customers needing to activate, login, submit and add additional users in our online Background Check System (BCS).

This position is currently eligible to telework. This position requires you to work in the office at least 2 days a week. This may change based on business needs.

Some of what you'll be doing:

• Use background check procedures and laws to assist customers with background checks and questions both over the phone and through written email communication
• Assist authorized users in logging in and activating account(s)
• Guide users through the navigation of the Background Check System and submit background checks
• Use knowledge of background check procedures, rules, and standards to answer questions and refer customers appropriately
• Walk customers through accessing online help resources
• Scan additional background check information and court documents into the Background Check System
• Mail out applicant result letters, additional information needed packets, and records requests

What we're looking for:

• Working under pressure of frequent deadlines and changing priorities in a high-volume, production environment
• Experience in reviewing forms and records for completeness and accuracy
• Accurate keyboard skills including proficiency in MS Office Applications: Word, Excel, and Outlook
• Experience communicating highly technical information clearly and concisely, both verbal and in writing
• Experience accurately entering and retrieving information in a complex database or other data system
• Must pass a name/date of birth background check

Note: You must have the ability to pass a proficiency test showing data entry of at least 40 wpm, excluding errors.

Who should apply?

Professionals with the following:

• A high school diploma or GED
• Two years of experience helping clients/customers regarding inquiries, complaints, or problems.

*Please Note: Two years of post-secondary education and/or an AA degree may substitute for experience.

Interested?
Please complete an online application and include the following:

• Cover letter
• Resume
• Three professional references

Questions? Email the recruiter at saleen.hernandez@dshs.wa.gov and reference job number 02437.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security