DSHS BHHA Attendant Counselor Manager

Full Job Description

DSHS BHHA Attendant Counselor Manager

The Department of Social and Health Services (DSHS) is seeking a dedicated Attendant Counselor Manager to join the State Operated Living Alternatives (SOLA) team in Kent, WA.

In this role, you will oversee the 24/7 operations of programs that empower individuals with developmental disabilities to thrive in their own homes and communities.

You will supervise and guide Attendant Counselor 2s, ensuring they deliver consistent, high-quality support and care aligned with individual goals, policies, and Guiding Values.

This position offers the chance to lead a team that fosters safe, positive, and inclusive environments while advancing your career with excellent benefits and professional growth opportunities.King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.The shift for this opportunity is: 8:00am-5:00pm Sunday-Thursday, plus rotating after hours responsibilities.

Some of what you'll do

• Oversee AC2 staff 24/7 in a collective bargaining labor environment, including hiring, training, performance evaluations, and ensuring adherence to WAC, policies, and procedures
• Direct staff to meet clients' health, safety, and treatment needs; follow up on incident reports, conduct investigations, and ensure compliance with SOLA policies
• Create and maintain Individualized Instruction and Support Plans (IISP), financial plans, coordinate necessary adjustments and team meetings
• Ensure clients live in safe, clean, and organized homes while assisting them in seeking and maintaining suitable housing
• Manage medical appointments, personal finances, and health records; provide direct care during emergencies as needed
• Maintain clear communication with staff, case managers, clients, families, and external service providers, act as a liaison between SOLA and service providers
• Provide ongoing training to staff, facilitate compliance with assessments and documentation requirements, and perform auditing functions to ensure program quality

Skills, knowledge and abilities

• Ability to train, supervise, and provide effective, timely feedback to staff while managing and prioritizing multiple urgent issues
• Comprehensive knowledge of client care, agency policies, workplace practices, human resource protocols, and collective bargaining agreements
• Strong communication and collaboration skills, including the ability to professionally address problem-solving and conflict resolution with employees, clients, families, and the public
• Capability to work with clients exhibiting challenging behaviors, dual diagnoses, community protection concerns, or health issues, while fulfilling mandatory reporting requirements
• Proficiency in basic computer skills, including email, word processing, and internet use, and the ability to write professional reports, programs, and plans
• Flexibility to perform on call/standby duties, lead teams effectively, and adapt to program needs

Who should apply
Professionals with high school graduation/GED and one of the following:

• High School Diploma/GED and four years of experience working with people with developmental disabilities

OR

• High School Diploma/GED and four years of experience as an Attendant Counselor 1.

OR

• Meets professional qualifications for Qualified Intellectual Disability Professional (QIDP).

Questions? Email DSHS Recruiter and reference hiring project 01378.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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