Record Documentation Customer Service Specialist (CSS2)
State of Washington
FreshPosted Mar 26
✓ Fresh Listing
Posted: March 31, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Document Control Specialist - Columbia
State of South Carolina
Department of Employment and Workforce
Location
Columbia, South Carolina, 29201
Salary
$34,680 - $34,680
per year
Type
Full-Time
More Other jobs →Closes
April 13, 2026
Job Description
Summary
This job involves handling paperwork for the unemployment insurance program, including sorting documents from mail, email, and faxes, entering data accurately into computer systems, and ensuring everything is properly organized and linked to the right people or businesses.
It's a good fit for someone detail-oriented who enjoys office work, stays organized under pressure, and has experience managing records or using basic computer programs.
You'll be supporting South Carolina's job market by keeping important records straight for benefits and employer payments.
Key Requirements
- High school diploma required
- Experience in records management, information systems, or office administration
- Bachelor's degree preferred, or equivalent combination of education, training, and experience
- Strong data entry and accuracy skills
- Ability to navigate computer programs and electronic document management systems
- Organizational and time management abilities
- Research and critical review skills for correspondence
Full Job Description
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state?
Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment.
Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses.
And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity!
Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance?
If so, continue reading to discover your chance to make a difference at DEW!
Job DescriptionOur Document Control Specialist serves within the Unemployment Insurance (UI) Division.
UI operates a statewide program, encompassing employer tax liability determination, collections, records maintenance, and the processing, payment, and recovery of unemployment benefit claims.
The division also provides technical expertise in the operation and maintenance of the SCUBI and SUITS systems, develops policies and procedures adhering to federal and state law and regulations governing the UI system.
Within the UI Operations department, the Document Control Specialist receives, examines, sorts, and processes various documentation received by the Document Control Unit in support of the UI Division.
An ideal candidate will be to navigate computer programs, enter information accurately, and stay organized while managing their time well.
Key Responsibilities- Perform accurate data entry, quality review, and audit of entries into the electronic document management system.
- Validate and ensure documents are properly associated with Claimant Identification Number, Employer Account Number, or other assigned identifiers.
- Sort and prepare documents received via email, mail, system generated correspondence, and faxes in accordance with established operating procedures.
- Receive incoming checks and payment vouchers.
- Perform data entry and release Wage Records into the Electronic Document Management System (SUITS).
- Examine all documents received to determine the respective workflow queues to ensure documentation is properly associated with applicable Claimant ID or Employer Account.
- Perform research and critical review of general correspondence received via mail, fax, or email to determine proper workflow.
- Prepare, verify, and process payments and payment forms received in Document Control for employer tax payments.
If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!
Requirements
Education and ExperienceA high school diploma and experience in records management, information systems, or office administration.
Qualifications
Additional Information
Check your resume before applying to catch common mistakes