Disabled Veterans Outreach Program
State of Utah
FreshPosted Jan 22
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Posted: January 28, 2026 (1 day ago)
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Disabled Veterans Case Manager (DVCM): WorkSource Thurston
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$4,542 - $6,107
per month
Type
Full Time
More Social Services jobs →Closes
February 12, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping disabled veterans and their eligible spouses overcome barriers to find and keep meaningful jobs by creating personalized plans, offering guidance, and connecting them to resources like training and community support.
A good fit would be someone compassionate and patient who enjoys building relationships, working with diverse groups, and collaborating with partners to make a real difference in people's lives.
The role is based in Washington state and includes outreach to connect veterans with employment opportunities.
Key Requirements
- Compassionate and resourceful with strong listening and communication skills to build trust with veterans
- Experience in case management, assessing needs, and developing individualized employment plans
- Ability to coordinate services with partners like VA, Vocational Rehabilitation, and community organizations
- Skilled in providing job readiness support, vocational guidance, and translating military experience to civilian careers
- Proficiency in conducting outreach, maintaining case documentation in ETO software, and ensuring program compliance
- Commitment to equity, diversity, and motivating clients to achieve unsubsidized employment
Full Job Description
The Employment Security Department (ESD) is seeking a dedicated, mission-driven professional to serve as a Disabled Veterans’ Case Manager (DVCM).
The ideal candidate is compassionate, resourceful, and skilled at helping individuals navigate complex barriers to employment.
You are someone who builds trust quickly, listens deeply, and adapts your approach to meet each veteran’s unique needs.
You thrive in collaborative environments, communicate with clarity, and maintain strong relationships with community partners.
You are committed to equity, motivated by service, and energized by helping veterans achieve meaningful, lasting employment.
As a DVCM, you will provide intensive case management and employment services to veterans and eligible spouses who face significant barriers to entering or re-entering the workforce.
You will assess needs, develop individualized employment plans, coordinate services with partner organizations, and guide clients through training, job readiness, and job placement activities.
This role is central to ESD’s mission of supporting Washington’s veterans and strengthening communities through equitable workforce solutions.
Based at WorkSource Thurston, you will also conduct outreach in the broader Pacific Mountain Workforce Development area, connecting with veterans in community settings and ensuring they receive priority access to employment and training resources.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC).
WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Requirements
In this role, you will deliver intensive, client-centered case management aligned with the Disabled Veterans’ Case Manager (DVCM) model.
You will assess employment barriers, develop individualized plans, provide counseling and motivation, and coordinate with partners such as the VA, Vocational Rehabilitation & Employment (VR&E), Local Veterans’ Employment Representatives (LVERs), Consolidated Veteran Services Representatives (CVSRs), community colleges, and veteran-serving organizations.
You will help veterans translate military experience into civilian career pathways, access training and supportive services, and secure unsubsidized employment.
You will also conduct targeted outreach, maintain detailed case documentation, and support program reporting and compliance requirements.
Some of what you will do:
- Conduct veteran intake, assess employment barriers, and document services in ETO (Efforts to Outcomes).
- Develop and maintain individualized employment plans; provide ongoing counseling, motivation, and follow-up.
- Deliver job readiness support, including vocational guidance, labor market information, and referrals to training and supportive services.
- Help veterans translate military experience, access grants or programs, and connect to suitable job opportunities.
- Perform targeted outreach using UCX and other rosters; engage veterans at community events and partner locations.
- Build and maintain relationships with the VA, VR&E, LVERs, CVSRs, colleges, community agencies, and veteran-serving organizations.
- Refer veterans to health, housing, education, and counseling resources as needed.
- Complete required reports, track outcomes, and maintain accurate case documentation.
- Participate in required training and provide staff education on veteran-related topics.
To request a full job description, click here
Qualifications
Required:
Option 1: One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state's Employment Security agency
Option 2: A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
* A Master's degree will substitute for one year of the required experience.
Option 3: A combination of education and/or relevant experience.
Required equity competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
The required experience includes:
- Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
- Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications.
- Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement.
- Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance.
- Stakeholder Engagement Expertise: Ability to collaborate with workforce partners.
- Workforce Program Improvement Expertise: Ability to structure service enhancements.
Preferred/Desired Qualifications:
- Data Management: Ability to accurately enter and maintain detailed case notes and ensure timely and consistent data entry to support performance reporting and compliance with program standards.
- Veteran Focused Service Delivery: Ability to provide individualized employment services to eligible veterans, with a focus on those facing significant barriers to employment.
- Organizational and Time Management: Ability to maintain organized records, schedules, and documentation to ensure efficient service delivery and audit readiness
Desirable/Preferred Education, Experience or Certifications
Selective preference will be accorded to Veterans with first priority given to qualified service-connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5).
To receive selective veteran preference, please attach yourU.S. Dept. of Veterans Affairs–‘Civil Service Preference Letter’, DD214 or equivalent document along with your resume and cover letter.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
- Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Additional Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson , 360-742-8208 or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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