Disability Services Case Manager
State of Iowa
FreshPosted Feb 6
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Posted: February 9, 2026 (1 day ago)
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Disability Career Planner
State of Iowa
309 Iowa Workforce Development
Location
Iowa, 50319
Salary
$23.75 - $34.91
per hour
Type
Full Time
More Planning & Development jobs →Closes
February 20, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role involves helping people with disabilities find and prepare for jobs by creating personalized employment plans, offering resume and interview support, and connecting them to resources like training and accommodations.
It also includes coaching job seekers in general, communicating with community partners, and handling unemployment insurance tasks.
A good fit would be someone empathetic and organized who enjoys motivating others and has experience in career counseling or social services.
Key Requirements
- Experience in career planning or counseling, especially with individuals with disabilities
- Knowledge of Workforce Innovation and Opportunity Act (WIOA) programs and eligibility
- Strong communication skills for interacting with job seekers, employers, and community partners
- Proficiency in resume development, interview preparation, and job matching
- Familiarity with support services like healthcare, transportation, housing, and education/training
- Ability to use case management systems and perform under stress with heavy workloads
- Skill in conducting assessments and interpreting rules/regulations
Full Job Description
Iowa Workforce Development (IWD) is seeking applicants for the position of Disability Career Planner at our IowaWORKS office in Dubuque, IA.
Position Description:
As a Disability Career Planner, in addition to serving all customers, you will serve as a main point of contact assisting job seekers with disabilities.
Through this enhanced level of IowaWORKS services, the Disability Career Planner will assist customers to develop employment plans based upon talents, abilities, and interests, while addressing any accommodation that may be needed to minimize employment barriers and increase employment opportunities.
Some of the service provided will include application assistance, resume development, interview preparation as well as other guidance to help them get off to a great new start!
Key Responsibilities:
- Coach, motivate and encourage job seekers on all aspects of the job search.
- Provide career planning services to people with disabilities and ensure that individuals are connected to all Workforce Innovation Opportunity Act (WIOA) programs and services that they are eligible for.
- Develop employment plans that will build skills and address disability issues to for maximizing the goal of successful employment outcomes.
- Provide assistance with preparing and tailoring resumes and cover letters. Facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partner and team programs and services. Refer customers to appropriate workshops and employment events.
- Possess a strong working knowledge of programs and services in regard to needs such as healthcare, Medicare, transportation, housing and education/ training.
- Communicate regularly with the public (business groups, disability groups, other agencies, local government) on employment services, Social Security incentives, job accommodations, and benefits of employment of persons with disabilities.
- Build connections with partners throughout the local workforce development area to strengthen the local network of support for individuals with disabilities.
- Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
- Relay current labor market information to job candidates and perform "job matching" referring career opportunities to candidates in the IowaWORKS system.
- Utilize the IowaWORKS case management system for tracking and maintaining services provided.
- Perform essential Unemployment Insurance activities, adhering to administrative rules and Iowa Administrative Code. This includes working with customer regarding their claim, answering questions or concerns.
Essential Knowledge & Skills:
- Conduct assessments to determine customer qualifications for special services and job referrals.
- Reading, interpreting, and applying a variety of technical materials, rules, and regulations.
- Perform as an effective member of a functional team.
- Utilize computers to acquire, organize, analyze, communicate, and present information.
- Performs effectively under stress associated with normal or emergency, critical, unusual, or sustained heavy workloads.
- Ability to interact with other agency staff; employers; state, federal, county, or municipal officials, and the general public to obtain and provide information Works and communicates with all clients and customers providing quality professional service.
- Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
- Excellent writing skills, organizational skills, and time management with ability to manage multiple priorities simultaneously.
- Must have demonstrated expertise in working with computers, specific programs and other services provided at the Workforce Center.
- Demonstrates high standards of ethical conduct.
Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services.
IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services.
The agency also maintains a statewide delivery system of IowaWORKS Offices where both employers and job seekers can receive workforce assistance.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
- Excellent health, dental, and vision insurance.
- Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
- Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
- Flexible Spending Accounts for medical and dependent care.
- Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
- Employee Assistance Programs and Discount Programs for support.
Click here to learn more about all of the amazing benefits the State of Iowa offers.
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
Hours of work: Monday-Friday 8:00am-4:30pm.
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees.
Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.
The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.
For more information, please visit www.e-verify.gov.
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
Qualifications
Graduation from an accredited four-year college or university;OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate. For additional information, please click on this link to view the job description.
Additional Information
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.Check your resume before applying to catch common mistakes