Director of IT Service Delivery

Full Job Description

Consistently ranked as among the best places to work in the Department of the Interior (DOI), and the top 10% of all agency subcomponents, the Office of Inspector General is an independent and objective unit working to promote economy, efficiency, and effectiveness and to prevent and detect waste, fraud and abuse within the DOI.

We offer exceptional work-life benefits, including flexible work schedules, ample training opportunities, and a comprehensive employee recognition program.

All qualification requirements must be met by the closing date of this announcement. We will only review your resume to determine whether minimum experience requirement(s) have been met.

Merit Promotion candidates (Federal employees) must meet time-in-grade requirements by the announcement closing date.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

1) Applicants must have IT-related experience demonstrating each of the four competencies listed below (required for all grade levels): Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

2) Minimum Qualifications GS-15: One year of specialized experience equivalent to the GS-14 grade level in the Federal service performing all of the following: 1.

Directing, integrating, and implementing multi-domain enterprise IT operations across multiple IT functional areas (e.g., infrastructure, applications, service desk, cybersecurity or continuity) that support essential organizational systems or services relied upon for daily mission operations.

2. Supervising senior IT technical experts or program leads and exercising leadership responsibilities such as organizational design or restructuring, workforce planning, and performance management. 3.

Executing or managing enterprise IT programs or initiatives that implement or improve IT systems, services, or infrastructure in support of organizational priorities.

This includes responsibility for planning, coordinating, or overseeing IT projects or technology initiatives. AND 4.

Managing or allocating IT operational resources, including budgetary or program resources, and overseeing contractor performance. Major Duties:

This position is with the Office of Inspector General, Information Technology Division in Herndon, Virginia.

The division is responsible for systems administration, telecommunications, and network management services.

As the Director of IT Service Delivery, you will be responsible for planning, directing, coordinating, and evaluating enterprise IT service delivery across headquarters and field operations.

Major duties include: Leads enterprise IT service delivery across headquarters and field operations, directing and integrating infrastructure, service desk operations, applications (hybrid), cybersecurity operations, and IT continuity functions.

Provides strategic operational recommendations to senior leadership regarding organizational structure, long-range IT priorities, resource reallocation, and investment direction in response to legislative, technological, or funding changes.

Supervises multi-disciplinary IT functions led by senior technical experts and program leads; exercises full supervisory authority including workforce planning, hiring, performance management, and organizational design.

Directs the implementation of enterprise IT programs and modernization initiatives and ensures compliance with applicable Federal policies, standards and regulations.

Leads operational response to cyber incidents and major IT outages; and coordinates cross-functional response efforts to maintain continuity of mission operations.

Manages IT operational resources and provides input into budget planning, oversees contractor performance and IT service delivery through Contractor Officer's Representative (COR) authority.

Represents IT operations in executive-level discussions and collaborates with Departmental shared service providers, partner organizations and external stakeholders.