Device Engineering Manager

Full Job Description

The City of Seattle is seeking qualified candidates for the position of Device Engineering Manager with Seattle Information Technology (IT), Security & Infrastructure Division.

About Us

The City of Seattle believes in the diversity of our people, ideas, and experiences and is committed to building an inclusive culture that is representative of the community we serve.

Seattle Information Technology plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses.

We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient.

We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning.

We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action.

Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf.

Requirements

The Device Engineering Manager leads a team of technical professionals responsible for the strategic direction, implementation, and support of end-user computing technologies across the City.

This role provides both strategic and hands-on leadership in modernizing desktop services, managing enterprise mobility, and ensuring high-quality service delivery aligned with Citywide IT standards.

Reporting to the Associate Director of Infrastructure Services in the Security and Infrastructure Division, the manager will oversee operations involving Operating System imaging for computers & mobile devices, application packaging and deployment, printer backend management and incident response.

They will also serve as a technical advisor to City departments, guiding modernization efforts and ensuring alignment with governance and ITSM standards.

Team Leadership & Management

• Supervise and mentor assigned staff, set goals, review performance, and manage work assignments.
• Foster a culture of continuous learning and technical excellence.

Strategic & Technical Leadership

• Lead modernization efforts for desktop managed services using SCCM and Intune.
• Develop and execute roadmaps for device alignment with new OS features and releases.
• Act as technical lead for projects and incident management.

Technology Operations

• Oversee application packaging, testing, deployment, and troubleshooting within SCCM and Intune environments.
• Ensure support for mission-critical applications and alignment with ITSM standards.
• Manage licensing, vendor negotiations, and budget forecasting for the team.

Process Improvement & Governance

• Develop governance policies for technology management.
• Lead process improvement initiatives using Lean principles and continuous improvement methodologies.
• Contribute to division Work Plan and ensure team alignment with strategic goals.

Customer & Stakeholder Engagement

• Build strong relationships with Citywide departments and executive leadership.
• Provide consultation on Windows Enterprise capabilities and usage.

Qualifications

Required Qualifications

NOTE: Equivalent combinations of education, experience and/or training will be considered for the recruitment qualifications.

Education

Technical Experience

Professional Qualifications

Desired Qualifications

• 5+ years of application packaging experience (InstallShield, Wise, Admin Studio).
• Advanced scripting skills (PowerShell, WQL, SQL, VBS).
• Project management certification or training.
• Experience leading process improvement initiatives and applying Lean principles.
• Proven ability to engage with all levels of an organization.
• Experience designing and executing continuous process improvement programs.
• Microsoft 365 Certified: Modern Desktop Administrator or equivalent certifications.

Additional Information

Salary Range: The full salary range for this position is $62.59 - $93.90 per hour. The salary for this position has been identified up to $88.50/hour depending on experience.

Why Join the City of Seattle: The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism.

Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same.

To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid schedules require at least three days onsite per week. Individual schedules are determined by operational needs.

This position may require occasional after-hours support and participation in incident response activities.

Application Process: A cover letter and resume are required with your application.

We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position.

Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences.

Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.

Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Criminal Justice Information Services

Must pass Seattle Police Department, Criminal Justice Information Services (CJIS) background check.

If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Julie Hugill at Julie.Hugill@Seattle.gov.

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