Deputy Chief Information Officer (EMS3/ETS)

Full Job Description

Deputy Chief Information Officer (EMS3/ETS)

71028923

The Health Care Authority (HCA) is in search of an innovative leader to help shape the future of IT operations.

This role requires an expert collaborator with proven IT management experience in a dynamic environment.

If you are an IT leader with knowledge of state and federal technology systems, issues, and environment, as well as a track record of managing strong, cohesive teams with a positive culture focused on staff wellbeing, this opportunity may be for you.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) division is the designated technology provider for HCA. The Deputy Chief Information Officer (DCIO) reports to the Chief Information Officer within HCA.

This position administers Operational Services, including Network Services and Support, Application Services, Employees and Retirees Benefits IT, and the IT Project Management Office, and is responsible for the maintenance and delivery of technology services to staff and programs within the agency.

About the position:

The DCIO provides executive leadership, overall direction, and strategic vision for IT Operations that enables the agency to achieve its goals and objectives.

IT Operations includes providing leadership in planning and managing computer operations and production support, systems and database administration, network operations, telephony services, end user support, remote teleworking, and customer service.

This position is eligible to telework but is required to report on-site three days a week to meet business need.

On-site days are currently Tuesday, Wednesday, and Thursday.The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington.

This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Requirements

Some of what you will do:

• Partners with CIO in providing technology vision and direction for the agency.
• Oversees the development of enterprise technology standards, governance processes, and performance metrics to ensure ETS delivers value to the enterprise.
• Assist the CIO with contracts and budget management activities.
• Directs teams of technical professional and management staff in the successful fulfillment of IT service delivery commitments.
• Works with Strategic Services in developing strategic vision and provides short and long-term strategic direction for ETS within HCA.
• Implements ETS continuous-improvement programs within agency guidelines.
• Participate in and support divisional/agency strategic planning efforts, policy package development, and legislature budget requests.
• Perform tactical and strategic planning and implementation activities for the procurement, development, deployment, use and support of information technology systems within HCA.
• Participate as a member of the Executive Leadership Team to plan systems development, network enhancement and maintenance, cost control, quality control, computing equipment/software requirements and staffing.
• Assure appropriate and optimum use of the organization’s resources and enhance the effectiveness of employees through timely appraisal and professional development opportunities.
• Support effective communications throughout the organization. Maintain the highest standards of personal/professional and ethical conduct and support the state’s goals for a diverse workforce.
• Monitor the effectiveness of information technology application with HCA, initiating investigation and assessing new technologies to support the strategic direction of the agency.
• Assume delegated authority of the Chief Information Officer during the absence of the CIO.

Qualifications

Required qualifications:

Qualifying candidates will satisfy all of the following criteria:

• Five years of senior management experience within the information technology (IT) field, including oversight and supervision of other managers and operations, and oversight of IT infrastructure and/or IT application services functions.
• Additionally, four years of professional IT experience, which includes technical expertise in one or more of the twelve state IT job families. State IT job families include the following IT functional areas:
  • application development,
  • architecture,
  • business analysis,
  • customer support,
  • data management,
  • network and telecommunications,
  • policy and planning,
  • IT project management,
  • quality assurance,
  • security,
  • systems administration, and
  • vendor management.
• Demonstrated experience working collaboratively with all levels of government service including federal, state, local, tribal governments, elected officials, appointed boards, and commissions.
• Demonstrated understanding of leadership management techniques and principles in the areas of strategic and operational planning, budget preparation and implementation, personnel administration, and project management.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Ability to:
• Effectively conduct budget planning, financial management, and resource management.
• Improve operational efficiency, service delivery, and information management across all lines of business and technology platforms.
• Set and accomplish challenging goals; take calculated risks to achieve results.
• Develop plans that meet the architecture or technology needs of the organization; incorporate into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.
• Coordinate, schedule, negotiate for, and prioritize the use of shared resources within ETS.
• Develop a strategic technology plan for ETS based on agency and division strategic direction.

Preferred qualifications:

• Bachelor’s degree in information systems, computer science, or closely related field.
• Information Technology Infrastructure Library (ITIL) Foundations Certification.
• Experience as a Chief Technology Officer, Deputy Chief Information Officer, or senior IT manager within the health care industry.
• Senior IT management experience at a state government agency, including managing a large, complex operating budget, which includes multiple sources of federal and state funds.
• Statewide experience with enterprise architecture.
• Thorough knowledge of state and federal technology and systems issues and environment.
• Demonstrated knowledge of Project Management Methodology using Project Management Body of Knowledge (PMBOK).
• Understanding of and ability to implement Agile development methodology.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Additional Information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.

Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.

Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.

If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at jake.nelko@hca.wa.gov or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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