Data Integrity and Reporting Analyst - Departmental Analyst 9-P11 - State Budget Office
State of Michigan
StalePosted Apr 15
⚠ Possibly Stale
Posted: April 13, 2026 (46 days ago)
This job has been posted for over a month. It may already be filled.
Departmental Technician 7-E9
State of Michigan
Natural Resources
Location
Michigan, 48909
Salary
$23.23 - $35.56
per hour
Type
Full-Time
More Maintenance & Trades jobs →Closes
April 28, 2026
Job Description
Summary
This job involves answering phone calls from customers and license agents about hunting, fishing, and permits for Michigan's natural resources department, while also handling tasks like processing applications, setting up accounts, and managing payments.
It's a support role in customer service that requires multitasking and providing backup help to the team.
A good fit would be someone with customer service experience, strong organizational skills, and an interest in outdoor recreation or administrative work in a government setting.
Key Requirements
- High school diploma or equivalent education
- One year of administrative support experience equivalent to Departmental Technician 7 level (or two years of college for substitution)
- One year of technician or paraprofessional experience equivalent to entry-level 8 (or Bachelor's degree for substitution)
- Two years of technician/paraprofessional experience including one year at intermediate level for E9 (or Bachelor's plus one year related experience; or supervisory/administrative experience at 9-level)
- Ability to handle customer and agent inquiries via phone, email, and voicemail
- Proficiency in administrative tasks such as permit processing, account setup, and collections
- Flexibility for locations in Lansing, Crystal Falls, Cadillac, or Roscommon, Michigan
Full Job Description
The Department of Natural Resources, License Sales and Customer Service Section is responsible for the management of license agents, sales of hunting and fishing licenses, and revenue generation and collection.
This position is primarily responsible for handling customer and agent calls.
In between calls, the position is expected to administer or assist with the administration of other duties that may include voicemail and email responses, miscellaneous permit processing, new agent account setup, Electronic Fund Transfer reviews, collections issues and other responsibilities of the License Sales Section.
Provide backup and overflow assistance with duties assigned to others.
Position DescriptionThis position is TBD and will be dependent based on the selected candidate. Location options are Deborah Stabenow 525 W. Allegan St, Lansing, MI 48933; Crystal Falls Custom Service, 1420 US-2 E, Crystal Falls, MI 49920; Cadillac Customer Service, 8015 Mackinaw Trail, Cadillac, MI 49601; Roscommon Customer Service, 8717 Roscommon Rd, Roscommon, MI 48653.
Requirements
EducationEducation typically acquired through completion of high school.
Experience
Departmental Technician 7One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
OR
One year of experience performing administrative support activities equivalent to the 8-level in state service.
Departmental Technician E9Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
OR
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OROne year of experience performing administrative support activities equivalent to the 9-level in state service.
Qualifications
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
Departmental Technician 8
Possession of a Bachelor's degree may be substituted for the experience requirement.
Departmental Technician E9
Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.
Additional Information
Please attach a cover letter, resume, and official college transcripts (if applicable) to your application.
For our purposes, "Official Transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.
Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
Applicants will be appointed only to positions in areas for which their experience and education is appropriate.
NOTE: Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
View the entire job specification at:
https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf?rev=6701b8a67371434d9e11f4c7bf2a24e5
Check your resume before applying to catch common mistakes