Departmental Technician 7-E9 - Special Assistance Unit

Full Job Description

POSITION DUTIES - This employee must demonstrate skills in a full variety of work processes performed within the Customer Information Division (CID) and Legal Services Administration (LSA).

This employee serves as a contact center customer service representative, providing pertinent information to citizens, other state agencies, attorneys representing clients, and legislators with constituent concerns.

The worker also answers calls from in-house staff and branch office personnel to assist in the resolution of complex issues.

The incumbent researches and troubleshoots problems ranging from simple driving directions to high profile, sensitive customer complaints caused by human or computer error, procedural complications, legislative requirements and unforeseen issues associated with process implementation.

The employee is expected to resolve the caller’s concerns without transferring the call to other areas of the Department unless such action is specifically called for under the circumstances.

In the latter case, the worker is expected to expedite forwarding the call to the correct individual the caller needs to talk to and follow through to assure closure of the matter.

Position Description - Departmental Technician 7-E9

Position requires incumbent be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

MDOSJOBS

Requirements

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

OR One year of experience performing administrative support activities equivalent to the 8-level in state service.

Departmental Technician E9Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

Qualifications

Departmental Technician 7Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8Possession of a bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9 Possession of a bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Information

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment.

Due to the nature of work of the Department of State, criminal records will be checked.

Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

If you qualify for this position based on your education, you MUST attach a copy of your official college transcripts substantiating the education.

As outlined by Civil Service, an official transcript must bear the applicant’s name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar’s signature.

Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts, click here (Download PDF reader).

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S.

educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA).

Go to evaluators for a list of accepted organizations that evaluate foreign credentials.

Failure to provide this evaluation at the time of application may result in you being screened out of the process.

View the entire job specification at: http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf