Customer Service Specialist III Exhibit Room

Full Job Description

The Department of Judicial Administration is looking for a detail-oriented, innovative, self-motivated Customer Service Specialist III to join our dynamic, fast-paced team.

This Customer Service Position interacts with diverse members of the public, attorneys, court staff, law enforcement, and other government agencies in a fast-paced environment.

People in this position are expected to provide excellent customer service and produce a consistent and accurate final work product.

This position is responsible for managing and maintaining the integrity and confidentiality of Superior Court Records while assisting customers utilizing electronic services to obtain general information, conduct research on Superior Court cases, and navigate the necessary forms and procedures of the court.

About The Department of Judicial Administration (DJA):

Also known as the Superior Court Clerk’s Office, DJA serves as the independent record keeper for King County Superior Court.

Our mission is to deliver professional, socially just, high-quality Superior Court record services and justice system programs to our customers.

DJA receives, processes, and facilitates access to court documents; manages all financial transactions for Superior Court cases; initiates civil and family law cases; manages the Adult Drug Diversion Court Program, and provides a clerk presence at every court proceeding to make the record and take minutes.

To learn more about DJA, please visit our website: https://kingcounty.gov/en/dept/dja.

Work Schedule: This position works a 40-hour workweek, Monday through Friday and is overtime eligible.

This selection process will be used to fill career service and term-limited temporary positions for the next six months.

Required Documents:

• King County Application
• Letter of Interest explaining how your education and experience make you the best candidate for this position

Please note that you can attach multiple documents to your application.

Your options are:Copy and paste one or more documents into the text resume section of the application.Attach multiple documents/files in the resume attachment section.Contact information: Please direct questions about this recruitment to Joy Fernandes at 206-477-0774.

Requirements

The Customer Service Specialist III is a customer-focused team member who must show a strong technical aptitude and be comfortable using technology and digital platforms.

This role requires familiarity adhering to policies and procedures, and ability to apply that knowledge to exhibit handling and retention.

Duties include but are not limited to:

• Providing professional, patient, knowledge able assistance to customers.
• Working in a team setting, performing work under limited supervision and using independent judgment to assist customers and resolve issues while remaining customer focused, professional and friendly.
• Performing day-to-day operations for the Exhibit Room in the Department of Judicial Administration.
• Using a digital platform data entry to obtain and document custody of exhibits.
• Verifying accuracy of digital and physical exhibits.
• Appropriately verifying and reporting exhibit discrepancies.
• Managing the storage and security control of a large number of legal exhibits, documents and other items placed in custody.
• Providing professional, patient, knowledge able assistance to customers.
• Determining the accuracy and completeness of information received related to court filings.
• Performing courier delivery duties including proper use of the assigned vehicle and manage the safety of the gas card and keys while assigned to operate the vehicle.
• Performing other Clerk’s functions as ordered by the Court.

Qualifications

Weare looking for candidates who have:

• Two (2) or more years OR any equivalent combination of education and experience which provides the applicant with the desired skills, knowledge and ability required to perform the job duties.
• Dedication and drive toward meeting and exceeding customer expectations.
• Ability to use technology to perform detailed tasks with accuracy, prioritize multiple work assignments, and track and meet deadlines.
• Strong problem-solving skills with ability to apply good judgment and critical thinking skills.
• Skill in data entry accuracy and maintaining data integrity.
• Sensitivity and patience working with people of diverse socio/economic backgrounds.
• Ability to maintain composure under pressure and in difficult situations.
• Ability to understand and apply policies, procedures, court rules, local rules and State statutes to assist customers navigating court processes.
• An ability to positively contribute, be dependable and make decisions in a team environment, possessing the ability to compromise and resolve issues with minimal direction; and exhibiting flexibility and working professionally with all levels of the organization.
• Possess organization and time management skills to prioritize work and meet deadlines.
• Perform courier delivery duties including proper use of the assigned vehicle and manage the safety of the gas card and keys while assigned to operate the vehicle.
• Demonstrated history of regular and reliable attendance.

Additional Information

Necessary special requirement: Valid WDL and clean driving record.