Customer Service Specialist - Term Limited Temporary/Special Duty

Full Job Description

King County Parks is excited to seek a temporary Customer Services Specialist to join the Parks Division Director’s Office team! This position will be responsible for providing primary external-facing customer service support on behalf of the division. This includes providing a high level of customer service in response to public and stakeholder inquiries, coordinating with various subject matter experts in the division, and managing customer-service technology and tracking tools. We are looking for someone who is passionate about customer service, organized, and has good communication and interpersonal skills.

About the Role:

This role serves as a central connection point between the community and the Parks team, managing and coordinating inquiries across multiple channels to ensure timely, accurate and equitable responses.

By triaging requests, collaborating with subject matter experts, maintaining confidential information, and supporting efficient service workflows, the position helps build trust and access by centering community needs, fairness, and accountability in every interaction, process, and decision.

This position follows a hybrid work model, blending remote and in-person work.

About the Team:

The Parks & Recreation Division Director’s Office is a fast-paced, dynamic work environment!

Individuals interested in joining our team must be committed to racial, social and economic equality for all people in King County.

We welcome applications from people who will help us consistently demonstrate the values of equity, respect and partnership.

Commitment to Equity, Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world.

Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees.

As a Budget and Finance Supervisor, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Apply now for a rewarding career at the King County Parks Division of the King County Department of Natural Resources & Parks (DNRP).

Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities.

Enjoy training, comprehensive benefits, and growth opportunities.

Requirements

What You Will Be Doing:

• Process and manage external and internal customer inquiries from variety of sources including email, telephone, web portals.
• Proactively apply and Equity and Social Justice lens to all actions, processes and decisions.
• Triage inquires to division subject matter experts and log and track responses to inquiries.
• Answer, manage and process the Parks Info telephone line and voice mail box; directly responding to calls and voicemails and coordinating responses as needed.
• Maintain security and confidentiality of highly sensitive communications and information in all forms (written, verbal and electronic), and all related information and documents including files and records.
• Research and update resources for reference materials.
• Establish and maintain working relationships internally and externally to provide a high level of service for customer responses.
• Develop workflows, document customer service processes, and identify opportunities for process improvements. Communicate change management processes where needed to foster a culture of continuous improvement.
• Other administrative duties as assigned.

Qualifications

Qualifications You Bring:

• At least two years of experience providing customer service, administrative, technical, and support functions in a professional work setting.
• Demonstrated ability to communicate with a diverse range of staff and customers in a pleasant, non-judgmental, respectful, and culturally sensitive manner under varying levels of stress.
• Ability to handle difficult interpersonal interactions with discretion, diplomacy, etiquette, and professionalism.
• Demonstrated experience managing customer inquiries from a variety of sources including email and phone lines, web portals.
• Excellent organizational skills including the ability to work on multiple tasks simultaneously and to complete projects within deadlines
• Strong attention to detail, strong analytical skills, and effective problem-solving abilities.
• Ability to maintain confidentiality and use discretion when handling sensitive information.
• Proficiency with the Microsoft Office 365 Suite.

Competencies You Bring:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.