CUSTOMER SERVICE REPRESENTATIVE I (Collection)
City of Houston
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Posted: March 16, 2026 (3 days ago)
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Customer Service Clerk (Youth, Adult or Central)
City of Houston
Houston Public Library
Location
Houston, Texas, 77002
Salary
$17.98 - $19.99
per hour
Type
Closes
March 23, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working at a public library in Houston, helping people find books and information, assisting with computer use, and supporting library programs for kids, adults, or general services.
It's a customer-facing role in neighborhood libraries with rotating shifts including evenings and weekends.
A good fit would be someone who loves interacting with diverse groups, enjoys community outreach, and has strong people skills, especially if passionate about youth or adult education.
Key Requirements
- High school diploma or GED
- Strong customer service skills for assisting with information, materials, and technology
- Ability to work rotating shifts including evenings (one per week) and every other weekend (Saturday and/or Sunday, 8:00am - 8:15pm)
- Experience or interest in library programming, such as story times, crafts, job labs, or literacy classes (depending on Youth, Adult, or Central focus)
- Capability for light physical tasks like shelving books and occasional lifting up to 20 pounds
- Knowledge of library resources and ability to promote services like homework help or passport assistance
- Comfort collaborating with community groups, schools, and city departments for outreach
Full Job Description
PIN 38380
APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED
DIVISION / SECTION: Customer Experience / Youth, Adult or Central Services
Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth, Adult or Central Services) in our Neighborhood Libraries. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.
The Customer Service Clerk (Youth Services) will:
- Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
- Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
- Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
- Enjoy working with youth and creating quality experiences for them and their families; and
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00am - 8:15pm / Rotating Shift.
The Customer Service Clerk (Adult Services) will:
- Assist with programming in the library for all ages including open job labs, computer classes, English classes (ESOL), Citizenship classes, and adult literacy classes.
- Collaborate and conduct outreach with local community groups, other libraries, and city departments.
- Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00am - 8:15pm / Rotating Shift.
The Customer Service Clerk (Central Services) will:
- Utilize general knowledge of library resources to promote library resources.
- Assist with passport services, especially supplies and appointments
- Assist with programming and/or displays in the library.
- Assist with outreach to local community groups, other libraries, and city departments.
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00am - 8:15pm / Rotating Shift.
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.
Requirements
Qualifications
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Experience working in a public library setting.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with youth and families.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
- Proficient computer skills and working knowledge of Microsoft Office.
- Valid Driver License.
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00a.m - 8:15p.m / Rotating Shift.
Additional Information
SELECTION / SKILLS TESTS REQUIRED The selection process will involve application review and/or Interview. The department may administer skills assessment test.
SAFETY IMPACT POSITION - NOIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
PAY GRADE - 10 SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).
If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
plicants are encouraged to attach a cover letter and resume along with their completed application when applying.
EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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