Hotel Customer Service Agent NF-02
United States Army Installation Management Command
FreshPosted Mar 12
$16.49 - $21.56Other
✓ Fresh Listing
Posted: March 9, 2026 (4 days ago)
This job was posted recently. Fresh listings typically have less competition.
CUSTOMER SERVICE CLERK
Pacific Air Forces
Department of the Air Force
Location
Location not specified
Salary
$16.10 - $18
per hour
Type
Closes
March 17, 2026More Air Force jobs →
Job Description
Summary
This job involves working at a vehicle rental and transportation service on a U.S.
Air Force base in Japan, where you'll greet customers, handle reservations and ticket sales, manage cash transactions, and coordinate vehicle rentals and chauffeured rides.
It's a full-time role focused on providing helpful information and ensuring smooth operations for military personnel and families.
A good fit would be someone with customer service experience, strong organizational skills, and comfort handling money and basic paperwork in a busy environment.
Key Requirements
- Knowledge of proper cash handling procedures, including receipts, disbursements, and basic arithmetic for payments
- Experience in clerical or administrative tasks, such as filing documents and maintaining logs (paid or unpaid, including volunteer work)
- Ability to read, write, and speak English at a business level
- Eligibility as a U.S. citizen or legal U.S. resident residing within 100 miles of Yokota AB, Japan, with proof of residence and social security number
- Customer service skills for greeting patrons, answering inquiries via phone/email/in-person, and providing program information
- Ability to verify eligibility, process reservations, complete forms, and perform preliminary vehicle inspections
- Availability for 35-40 hours per week, including potential after-hours emergency phone duties
Full Job Description
About the position: This position is Non-appropriated Fund (NAF) and is located at the Vehicle Operations facility, Yokota AB, Japan. This is a Regular Full Time position, 35 -40 hours per week.
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/17/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents who are residing within the commuting area (100 miles) of Yokota AB, Japan.
Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas.
Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Experience should include knowledge of proper cash handling procedures, experience in receipts, disbursement and examination of cash, and the ability to resolve common arithmetic problems when receiving payment from customers.
Experience in a responsible clerical or administrative position is preferred, but not required. Must be able to read, write, and speak English at a business level. Major Duties:
Greets patrons and routes incoming calls. Provides and response to general routine inquiries and information to the public in person, by telephone, or by electronic mail.
Represents program to potential patrons, providing information about programs, events, services prices, and policies.
Assists and provides customers with information such as handouts about the activity, with an emphasis on customer courtesy. Maintain and adequate supply of handouts.
Verifies patrons' eligibility, sells shuttle tickets or issues courtesy tickets. Maintains ticket control number log. Accepts reservations for U-drive Rental vehicles.
Assists patrons in completing any necessary forms and/or written contracts. Reviews documents and verifies accuracy of information contained within.
Prepares applicable toll tickets, books, and keys for rental patrons prior to customer pickup.
Issues and explains the governing rules, regulations, features, and policies of the U-drive Rental vehicles. Accepts returns of vehicles and performs preliminary inspection.
May be required to carry emergency cell phone after duty hours for assisting U-drive customers. Assists patrons with chauffeured transportation reservations.
Coordinates with Transportation Dispatch and administrative personnel to coordinate chauffeured transportation requests and changes.
Performs cashier duties by receiving payments and completing related sales records. Maintains control log for customer receipts.
Contacts vehicle maintenance personnel to coordinate vehicle inspections and basic maintenance on the U-drive fleet.
Closes cash register and completes all applicable funds accountability controls requirements daily. Separates the deposit and beginning cash fund and secures in bank bags. Secures funds in safe.
Maintains any necessary suspense controls. Files documents in accordance with office file plan. May be required to open and/or close the facility using standard procedures.
Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12905488
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