Custom Entry Officer

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Juan Field Office, located in St.

Thomas, Virgin Islands. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Becoming familiar with procedures and information required to process merchandise for importation.

Learning about the Automated Commercial Environment (ACE) entry processing system, and responds to routine questions. Reviewing, as required, the ACE protest and claims module.

Reviewing entry and related documents to build familiarity with requirements for timely filing and other information needed to enter merchandise.

Reporting entries with no action taken when statutory time frames are close to expiring.

Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Drafting responses to routine correspondence and questions about ACE functions, operations, and related computer interfaces.

Reviewing and reporting on ACE acceptance of account information to settle debts for automated portions of entry summary liquidation, and verifies mathematical calculation of certain liquidations.

Coordinating applications for further review between import specialists and the Office of Regulations & Rulings and with the Commerce Department on protest and claim issues.

Identifying potential penalty or liquidated damage cases, based on report analysis Education Substitution GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level.

This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise a year of graduate education.

If that information is not available, use 18 semester or 27 quarter hours. OR A bachelor's degree with Superior Academic Achievement (SAA) may also substitute for the experience required.

It is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0, excluding pass/fail credits.

Pass/fail credits cannot be more than 10% of total credits), or (3) honor society membership. Review Superior Academic Achievement (SAA) to see if you qualify under this provision.

Please see www.opm.gov for additional information.

Education Substitution GS-09: Completed two or more years of full-time graduate education or a Master's (or higher) degree from an accredited college or university or an LL.B.

or J.D that demonstrates the skills necessary to do the work. I understand that I am required to submit proof of my educational claim.

Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify an applicant for that grade level. More information on this qualification standard is located here.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/01/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

This position is located in an organization within the Department of Homeland Security (DHS), Customs and Border Protection (CBP), Office of Field Operations.

The primary purpose of this position is to provide advanced training in the analytical and judgmental aspects of entering merchandise and goods into the United States; and to learn about marketing efforts for various automated systems and for new programs.

The primary mission of CBP is to detect and prevent terrorists and instruments of terror from entering the United States, enforce applicable laws, and facilitate the orderly and efficient flow of legitimate trade and lawful travelers.

This position starts at a salary of $50,460.00 (GS-7, Step 1) to $80,243.00 (GS-9, Step 10) with promotion potential to $116,362 (GS-12 Step 10).

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Major duties for this position include but are not limited to: Providing customer service to Customs brokers, importers and carriers by responding to processing questions related to importation of merchandise.

Resolving discrepancies in the Automated Commercial System (ACS) or Automated Commercial Environment (ACE) for entry processing to prevent liquidation, suspension, closure or other action.

Providing advice on various filer based transactions and collecting and depositing revenue for imported merchandise.

Managing the entire ACS/ACE protest and claims module to ensure accountability, accurate tracking, and proper disposition.

Analyzing a variety of ACS/ACE reports to ensure filer integrity and compliance with laws, rules and regulations.