Curbside Administrative Specialist, Limited Duration

Full Job Description

This posting is only open to current City of Eugene employees*.

* Employees must be current full-time employees, part-time, limited duration (LD) employees, City of Eugene Temps or Recreation Activity Employees (RAEs).Temporary employees are not eligible to apply. Following the internal posting, this position may be posted to external candidates.

The City of Eugene is seeking a customer-focused Administrative Specialist to join our Curbside Services Division.

This position serves as the first point of contact for customers and visitors, providing support for parking permits, citations, regulations, and curbside services.

Acting as a lead for day-to-day customer interactions via in-person, phone, and email, the role ensures a positive experience while assisting with program processes and administrative tasks.

The ideal candidate thrives in a fast-paced, team-oriented environment, demonstrates adaptability, and is committed to delivering excellent service to our community.

Application Deadline: Wednesday, January 14, 2026, at 5 p.m. P.T.
Accepting Online Applications Only

Information on How to Apply

Classification: Administrative Specialist
Salary: $25.13 - $31.31 Hourly / $52,270.40 - $65,124.80 Annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).
Department, Division: Planning & Development / Administration Division
Union Representation: American Federation of State, County and Municipal Employees (AFSCME)
Work Location: Atrium Building, 99 West 10th Avenue, Eugene, OR 97401
Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with the flexibility per business need
Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

About Limited Duration Position

• This Limited Duration position could last up to six months per business need.
• If you are a current Limited Duration employee, you will not have rights back to your Limited Duration position.
• Employees hired into Limited Duration positions will be members of the AFSCME bargaining unit and covered by the contract except for items outlined below:
  • Limited Duration employees are at-will and do not have a probationary period; they accrue no seniority, have no bumping or layoff provisions, and have no discipline or discharge rights.

Requirements

• Serves as the primary point of contact for customers, responding to inquiries in person, by phone, via email, and returning voicemails regarding parking permits, citations, meters, and curbside services.
• Assists customers with permit account management, including troubleshooting account issues and providing guidance on application processes.
• Coordinates the issuance of parking permits for commuter, commercial, and residential customers using parking software systems.
• Provides accurate information and guidance on program rules and regulations, including citation payments, impounded vehicle procedures, and permit requirements.
• Receives, receipts and records fees received for permits, equipment or citations.
• Gathers, monitors and updates a variety of information and processes; compiles and verifies data sources to create reports.
• Utilizes de-escalation techniques to resolve conflicts and maintain positive customer interactions.
• Ensures compliance with City regulations for permit issuance and related processes.
• Provides administrative support to team members and the department manager as needed to ensure smooth operations.

• Collaborates with other departments and staff to exchange information, resolve issues, and support decision-making related to curbside and parking services.
• Performs related duties as assigned to support departmental goals.
• Actively support and respect diversity in the workplace.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Administrative Specialist

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

Experience

Two years of general office experience.

Education

High school diploma or G.E.D. equivalent. Post secondary course work in office assistant or administrative assistant areas desirable.

Background

Must pass a background check.

The ideal candidate will have the following knowledge, skills, and abilities

Knowledge

• Office practices, procedures and equipment.

• Principles and practices of customer service and general office operations.

• Practices and principles of public/business administration as applied to the assigned areas.

• Programs and services of department or program area.

• Processes, policies, and procedures in assigned areas.

• Business math; using established formulas.

• English grammar, spelling and usage; proof-reading, punctuation.

• Word processing, database and spreadsheet software.

• Basic bookkeeping practices; knowledge of purchasing and contract processes.

• Policies and practices relating to payroll.

Abilities

• Operate multi-line telephone system, using a clear, well-modulated voice and good diction.

• Communicate effectively with other employees and the general public using tact, courtesy and good judgment.

• Establish effective working relationships with coworkers, other employees and the public.

• Understand and execute oral and written instructions, policies and procedures.

• Respond to and resolve questions and concerns from the public.

• Make decisions in accordance with established policies and requirements.

• Maintain accurate filing and recordkeeping systems.

• Generate reports and correspondence.

• Keyboard at level required for specific position.

• Track assigned financial processes and make accurate computations and tabulations.

• Operate a variety of office equipment and standard personal computer software applications.

• Work with a high degree of accuracy and attention to detail to meet deadlines.

• Learn new skills and new processes as required.

• Handle confidential information with tact and discretion.

• Perform physical activities that are essential functions of the position, including speech, hearing, manual dexterity to function in an office environment, lifting of supplies and boxes, etc.

Additional Information

Working Conditions:Work in this class is done generally in an office environment. May be required to sit, keyboard, write, hear and speak for extended periods.

May be required to stand frequently for extended periods. Work includes operating a variety of office equipment. Work activities include bending, stooping, and kneeling.

May be required to lift up to 25 pounds.

Bilingual Pay Benefit

This benefit compensates non-represented employees up to 5% of their base salary. To qualify for bilingual pay, the employee must demonstrate fluency in an eligible language and pass a language proficiency test that is administrated by the City’s Employee Resource Center division.

What to Expect from our Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion
The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.