Credit Union Complaint Analyst-Management Analyst 3

Full Job Description

Providing Regulatory Oversight for Washington State Chartered Credit Unions

Do you enjoy working in a team environment? Do you enjoy helping Washington State consumers? Check out this opportunity!

The Division of Credit Unions is recruiting a Credit Union Complaint Analyst (Management Analyst 3). You will respond to consumer complaints, research applicable consumer protection laws, and write letters explaining resolution of the complaint to all parties involved.

Requirements

Some of What You Will Do:

• Respond to consumer complaints by gathering information from the consumer and credit union and researching applicable consumer protection laws.
• Assist in resolving issues and providing direct customer service.
• Compose letters to complainants explaining resolution of the complaint.

• Provide support for all aspects of safety and soundness exams of 48 credit unions.
• Request information in advance of exams, sending final exam reports, setting up a secure portal for exam information and sending post exam surveys.
• Act as the division’s Travel Coordinator by scheduling travel for and preparing Travel Authorization requests on behalf of division staff.

Qualifications

Desired Qualifications:

• Advanced level of customer service and conflict management skills.
• Ability to manage various projects with competing deadlines and requirements.
• Ability to interpret a range of state and federal laws and regulations.
• Excellent written skills, including the ability to communicate effectively and influence others.
• Advanced level of professionalism and ability to maintain confidentiality.
• Bachelor’s degree or equivalent education/experience.

Additional Information

Duty Station and Travel Requirements:
A hybrid work schedule is available with two remote days and three in office days in the Tumwater Headquarters Building. This position offers a flex schedule with one day off every other week, with the specific day to be determined by your supervisor.

Applicants that reside in Pierce, Thurston, Lewis, and Grays Harbor counties will be given preferred consideration. Applicants that reside outside of those counties will be considered on a case-by-case basis.

Application Process:Applications for this recruitment will be accepted electronically.

Submitting your application materials electronically will act as confirmation that the information submitted is complete and accurate to the best of your knowledge.

Failure to provide all the required application materials and complete the supplemental questionnaire may result in disqualification.

Interested applicants should select the "Apply" button and attach the following materials to their application:

• Cover Letter
• Resume
• Three professional references* (provide contact name, phone number, email address, company name, and job title)

*A professional reference is someone who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have sufficient professional references, please include non-professional references, such as educators or other professional associates.

About Our Agency:

The Washington State Department of Financial Institutions' (DFI) mission is to protect consumers and advance the financial health of Washington State by providing fair regulation of financial services and educating consumers to make informed financial decisions.

Collectively and independently, the Department's nearly 250 employees within its 5 divisions - Administration, Banks, Consumer Services, Credit Unions, and Securities - work together to create a stronger economic future and secure financial environment for Washington's consumers and businesses alike.

DFI is self-supporting, in that none of its operating revenues come from the state's general tax funds. Its operating revenues are paid by the organizations and individuals it regulates.

To learn more about the Department of Financial Institutions, please visit our website at www.dfi.wa.gov.

We employ and serve diverse people of all backgrounds including people of color, women, LGBTQ+, people with disabilities, and veterans. This culture of respect promotes a professional and inclusive environment where maximizing potential through opportunity is achievable by everyone.

Benefits of working for DFI include:

• Medical, dental, retirement, and generous paid vacation, sick leave, and holidays.
• Healthy work-life balance.
• Commitment to diversity, equity, and inclusion where every person is recognized and valued.
• Telecommuting up to three days per week and flexible work hours.
• Professional development and continuing education opportunities, including DFI’s in-house CLE program and other training that ensures employees are successful.
• You may be eligible for Public Service Loan Forgiveness.

About the Division:
The Division of Credit Unions (DCU) examines and supervises 48 state-chartered credit unions for safety and soundness and compliance with applicable credit union laws in order to protect members’ financial interests. Although these credit unions are our customers, the citizens are the ultimate beneficiaries of DCU’s work. DCU is comprised of approximately 26 staff members who work together with a team approach to examine and analyze state-chartered credit unions.

Background Investigation:
Prior to a new hire, a background check including criminal and credit record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Recruiter Contact Information:
Guadalupe Canales
guadalupe.canales@dfi.wa.gov