CountyRide Communications Technician I Public Works: Bureau of Transportation

Full Job Description

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Public Works, Bureau of Transportation for CountyRide. A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time

Requirements

Under general supervision, operates specialized computer system to reserve, coordinate and schedule appointments for elderly, disabled, and rural clients requesting CountyRide services.

Example of Essential Duties

• Operates specialized computer system to register CountyRide clients, receive requests for trips and schedules trips via a GIS based computer program.
• Enters and retrieves information from computer system.
• Processes trip requests.
• Identifies special client situations and refers the client to appropriate staff if necessary.
• Files and maintains records.
• Records statistical data.
• Sends information to clients.
• Responds to inquiries of a routine nature regarding County, department, and/or program policies and procedures by telephone or by regular mail.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
• Has experience in customer service.
• Has experience with high volume call centers.

Examples of Other Duties

• Guides, assists and trains co-workers.
• Performs other related duties as required.

Qualifications

Required Qualifications
Possession of a high school diploma or appropriate equivalent.
PLUS
18 months of experience, and six months of computer experience utilizing a reservation/scheduling/dispatching computer program.

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of office procedures and filing systems.
• Knowledge of a reservation/scheduling/dispatching computer program.
• Knowledge of Baltimore County and Baltimore City geographical areas and landmarks.
• Skill in the operation of office machines as listed in essential duties.
• Ability to community effectively.
• Ability to follow both written and oral directions.
• Ability to respond appropriately to inquiries from the public.
• Ability to maintain files.
• Ability to follow County and department rules and regulations.
• Ability to establish and maintain effective working relationships.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of federal, state, county, department and CountyRide rules and regulations.
• Knowledge of Baltimore County and Baltimore City traffic patterns and traffic laws.
• Skill in the operation of reservation/scheduling/dispatching and/or other related computer software.
• Ability to complete tasks in accordance with established guidelines.
• Ability to work independently.

Examination Procedure
Qualified applicants will be assigned a rating based on an evaluation of their training and experience, as outlined on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Additional Information

Physical and Environmental Conditions
This position is essentially sedentary.

Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.