County Admin Support Specialist II / 61012147

Full Job Description

Do you have a passion to provide meaningful work in the community?

Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults?

Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The County Admin Support Specialist II perform a variety advanced clerical and typing duties. Exercise judgment and discretion in various duties performed for the agency. Provide quality service to our clientele and provide administrative support for all program areas of the agency.

Process applications via office drop off, on-line, fax or mail from clients applying for SNAP/TANF/Refugee program. Accept recertification forms via drop-off, mail or fax.

Review and explain processing procedure to client, register applications and recertification in SCWINS and CHIP systems, scan to SCOSA, assign and scan all documents received from clients to the appropriate worker or folder into SCOSA.

• Greet customers at receptionist desk; inquire of customers' needs and direct them to the appropriate worker/department or other agencies.

Perform telephone duties takes incoming calls direct/answer client inquires regarding DSS program and services.

All other front desk duties includes maintaining in/out log of customers visits, drop off paperwork log, record claims payments.

Open the office in a timely manner for operation such as unlocking front doors and front desk windows.

• Ensure that all mail via drop box, postal mail, email, fax and delivered in person from clients are date stamped, reviewed and distributed for processing. Ensure all faxes are logged.

• Provide administrative support for all program area and clientele; copying, faxing, review CAPSS system for filing and prepare Human Services files for Archives.

• Ensure that all necessary DSS forms are available for clients which includes application packet, recertification forms, ABC Child Care, Child Support.

• Ensure that Personal Identifying Information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• Perform job delivery and\or performance with positive or appropriate customer service delivery to clients, the public and coworkers as an integral requirements.

• Perform Red Cross Shelter duty or other emergency shelter duty\services as directed.

• Perform related duties as required: Attend trainings\mandatory meetings, state vehicle maintenance, bank deposits.

Requirements

A High School Diploma and two (2) years of clerical experience.

An Associate Degree or a Bachelor’s Degree may be substituted for all or part of the work requirements.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety.

A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole.

"See Resume" is not acceptable information for the completion of any part of the requirements of this application.

If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Beaufort County