Corrections Technician II

Full Job Description

This recruitment will establish an employment list (valid for up to one year) to fill future Corrections Technician II vacancies as they become available.

This opportunity is open to current DAJD Customer Service Specialists III (CSSIII) and Corrections Technicians I (CTI) who meet the minimum qualifications outlined in the job announcement.

We are seeking qualified candidates for the position of Corrections Technician II to serve as working supervisors overseeing both Corrections Technicians I (CTI) and Customer Service Specialists III (CSSIII).

In this role, you will supervise, plan, organize, and assign work to staff across operational areas within the correctional facility.

Key operational areas include, but are not limited to: Resident property management, Public reception window, Cashiering, Commissary operations, Laundry services, Resident intake, transfer, and release.

As a working supervisor, the Corrections Technician II will actively perform the duties of CTIs and CSSIIIs as needed, ensuring smooth operations while leading and supporting the team.

The Department of Adult and Juvenile Detention (DAJD) is a department of over 900 employees consisting of five divisions: Seattle and Kent Correctional Facilities, Juvenile Detention, Community Corrections, and Administration, and includes positions represented by twelve different bargaining units.

The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies.

DAJD contributes to the public safety of the citizens of King County and Washington State by operating safe, secure, and humane detention facilities and community corrections programs, in an innovative and cost-effective manner.

Requirements

The job description is an overview and is intended to describe the general nature and level of work being performed. It is not to be an exhaustive list of all the functions and tasks required.

• Supervise, organize, and assign work to CTI and CSIII staff, provide guidance and coaching, monitor work quality, accuracy, and productivity, and address issues as they arise.
• Create and manage staff schedules, process leave requests and ensure adequate operational coverage.
• Oversee training for employees and resident workers; advise staff on proper supervision of residents, resolve issues, and ensure removal of non-compliant resident workers.
• Conduct employee performance evaluations; document concerns and initiate disciplinary actions when necessary.
• As a working supervisor, perform functions of the CTI/CSSIII, including but not limited to:
  • Coordinate and oversee the facility laundry process, including the training and supervision of jail residents, and the driving of a box truck for delivery.
  • Inventory and handle the personal property of jail residents and manage the distribution of commissary.
  • Record and post a variety of transactions, including cash transactions, ensuring accurate records.
  • Provide customer service and information and respond to public and internal requests.
• Perform other related duties as assigned.

Qualifications

• Minimum of two (2) years experience as a Customer Service Specialist III or Corrections Technician I.
• Strong time management and decision-making skills; able to handle multiple priorities and projects efficiently.

• Demonstrated experience fostering collaboration, teamwork, and engagement, as well as championing the interests of the organization.
• Effective team player with strong interpersonal skills and a customer-focused approach; able to resolve conflicts and maintain positive working relationships.
• Self-motivated, dependable, and capable of planning and completing assignments independently with minimal supervision.
• Adaptable and flexible in a fast-paced, changing environment.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and other common desktop tools.
• Strategic thinker with a focus on innovation, customer needs, and long-term planning.
• Committed to operational excellence and continuous improvement.

Experience creating and managing shift schedules, ensuring continuous coverage across all shifts, including nights, weekends, and holidays.

This includes assigning staff based on operational needs, managing time-off requests, and quickly adapting schedules to address last-minute changes or staffing shortages.

• Excellent oral, written, communication skills.
• A valid Washington State driver’s license

Most Competitive Qualifications:

• Minimum of two (2) years of supervisory experience over diverse teams, including training, coaching, and performance management.
• Banking experience, cashier experience, or experience working in a retail financial business environment (i.e. check cashing, payday loan establishments, bail bonds, etc.).

Additional Information

WHO MAY APPLY: This position is open to current DAJD CSSIIIs and CTIs who meet the minimum qualifications outlined in the job announcement. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.

HOW TO APPLY: Completion of the entire King County application and supplemental questionnaire is required. Do not state "see resume" in employment history and/or supplemental questionnaire.

Resumes or letter of interest alone will not substitute for full application.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

For assistance with the online application process, please contact NEOGOV (Governmentjobs.com) Customer Support toll free at: 1-877-204-4442. To apply, go to: http://www.kingcounty.gov/audience/employees/careers/jobs.aspx

CERIFICATION REQUIREMENT: CJIS certification is required from date of hire, training is provided on-the-job. Incumbents must be recertified on a set schedule.

WORK LOCATION: Employees may be assigned to either of two work locations: The Seattle Division, King County Correctional Facility in downtown Seattle, or, the Kent Division, Maleng Regional Justice Center in Kent.

Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.

WORK ENVIRONMENT: Candidates must be willing and able to work in all areas of the facilities including work in confined spaces of a secured adult detention facility.

Incumbent will have direct contact with residents and the public on a daily basis and may be exposed to a variety of potentially volatile and dangerous situations, including exposure to bio-hazardous material.

WORK SCHEDULE: This is a 40-hour work week, overtime eligible position. Incumbent must be able to work varied shifts which include days, swing, graveyard, holidays, weekends and mandatory overtime.

Facilities are operational 24-hours per day, seven days per week.

Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.

UNION MEMBERSHIP: This position is represented by Public Safety Employees Union - Non-Commissioned - Department of Adult and Juvenile Detention.

TESTING INFORMATION: This position may require technical tests and interviews.

DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to: Jaclyn Smith, Sr. Human Resources Analyst via e-mail to: jacsmith@kingcounty.gov

SELECTION PROCESS: Your application must provide clear and detailed information on your relevant education, training, work experience and history.

Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the selection process.

Applicants meeting the minimum qualifications will be further screened using additional screening processes, skills assessment tests and/or interviews.

Forbes named King County as one of Washington State’s best employers.

Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.