Contingency Quarters Lead Guest Services Representative
Air Combat Command
Posted: January 23, 2026 (0 days ago)
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Air Combat Command
Department of the Air Force
Location
Jordan
Salary
$25.50 - $25.50
per hour
Type
Full Time
More Management & Supervision jobs →Closes
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves helping run a large military lodging facility in Jordan, managing daily operations for over 5,000 beds used by permanent staff, deployed troops, and visitors.
The role supports the general manager in planning budgets, supervising staff, ensuring facility upkeep, and making decisions that keep everything running smoothly and cost-effectively.
It's a good fit for someone with hands-on experience in hotel management, especially in a military or high-volume setting, who can handle administrative tasks and work in a dynamic overseas environment.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Contingency Lodging MSAB Jordan. Who May Apply: Open to everyone.
Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/06/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Have experience that shows progressively responsible administrative, technical, professional.
or other work which has provided a knowledge of executive management principles and practices.
and progressively responsible experience as a Lodging Manager or an Assistant Lodging General Manager in a military or commercial hotel.
This responsibility must have included daily hotel operations encompassing economic soundness of program operations, accounting and supply procedures, facility management and renovation.
and staff management and supervision. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) Tier 1 Investigation (Tier 3 may be required at Leadership discretion).
Be able to satisfactorily complete a Preemployment Physical and Drug test. Incumbent must sign the Air Force Mobility agreement.
You will be evaluated on the basis of your level of competency in the following areas: Major Duties:
Assists the General Manager in executive management. administration. technical and professional direction of the Lodging operation in accordance with Air Force Standards.
The Lodging activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations.
Maintains accountability of assigned rooms containing in excess of 5000 bed spaces supporting a wide range of permanent party, deployed and transient personnel.
Provides routine and on-demand rosters to installation leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making.
Exercises managerial authority to set long-range plans. goals, and objectives that integrate higher headquarters policies with local installation and squadron needs. Develops policies and procedures.
which result in efficient and effective operation and utilization of all lodging assets and bed down of assigned personnel.
Structures organization to optimize use of resources and maximize efficiency and effectiveness of the lodging operation. Plans.
schedules, and coordinates major activities for lodging projects and facilities with other installation squadrons and appropriate personnel. Performs or directs periodic or scheduled surveys.
audits, and inspections to determine adequacy of lodging conditions. compliance with requirements, and to evaluate effectiveness of financial management controls.
Manages a lodging budget to include sales and revenue, operations and expense, NAF requirements (NRB), APF budget Develops installation lodging cost reduction procedures and techniques.
Prepares budget estimates and controls of disbursement of funds.
Formulates current and long-range plans and major renovations and facility improvements using statistical and narrative information from lodging surveys and audits.
Develops deliberate and crisis action plans to support installation and combatant command operational plans to receive and bed down incoming forces. Coordinates with Financial Management.
Civil engineering, and other appropriate organizations to obtain assistance and gamer support.
Develops or oversees the development of overall management plans and administrative procedures related to unique or highly specialized lodging activities.
Manages a large, active distinguished visitor program. Coordinates with high-level officials at tenant organizations. Ensures compliance with Air Force standards.
Develops performance work statements and validates contractor performance through quality assurance management for multiple contract services as required. Measures compliance through inspections.
audits, and customer critiques. Determines whether contractor performed work meets contract standards for authorization of payment Directs work through subordinate supervisors.
Determines goals and objectives for each subordinate supervisor and section. Develops or oversees the development of work plans used by subordinate supervisors.
Hears and resolves group grievances or serious employee complaints.
Makes decisions on training needs and encourages employee self-development Evaluates subordinate supervisors and serves as the reviewing official on evaluation of nonsupervisory employees.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12871807
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