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Full Job Description

About the Position: This position is located at Naval Base Norfolk, Naval Medical Center Portsmouth, Virginia. Recruitment Incentive may be authorized. Relocation Incentive may be authorized.

Student Loan Repayment may be authorized. Advanced In-hire may be authorized.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes providing assistance to patients and beneficiaries regarding health care related benefits, and utilizing an automated healthcare database to enter and retrieve patient data.

This definition of nursing experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Explain the order of entitlement of health care benefits to beneficiaries provided from all sources.
• Provide specific information about enrollment into the TRICARE Dental Program (TDP) and/or the TRICARE Retiree Dental Program (TRDP).
• Explain the Continued Health Care Benefits Program (CHCBP) to former members and their eligible family members.
• Receive and interview patients, sponsors or other person having knowledge of or accompanying the patient.
• Contact beneficiaries to resolve inconsistencies with documents or incomplete data to support their medical/dental claims.
• Interpret regulatory requirements and provide guidance and advice to civilian and military physicians, nurses, hospital staff and other health care professionals as needed in support of special treatment programs.