Contact Representative

Full Job Description

About the Position: This position is located in the Tricare Operations division of the Directorate of Admin at the 35th Medical Group, located in Misawa Air Base, Japan.

THIS IS A TERM POSITION NOT TO EXCEED 4 YEARS. THIS POSITION MAY BE MADE PERMANENT.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement In order to qualify, you must meet the specialized experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes providing information about medical benefits authorized or availability of medical services; reviewing or submitting referrals for medical services; AND assisting in resolving patient issues related to medical benefits or debts.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Serve as the point of contact on matters relating to health benefits programs available to eligible beneficiaries.
• Provide information and assistance based upon personal, written, or telephone inquiries concerning both inpatient and outpatient medical care under the USHBP and medical care from civilian sources under the TRICARE program.
• Provide advisory services on benefits offered through the TRICARE program.
• Troubleshoot and resolve problems for TRICARE beneficiaries and providers.
• Provide benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomer’s briefings, commander’s calls, and spouse orientations.