CONTACT REPRESENTATIVE

Full Job Description

About the Position: Serves as a Contact Representative in the Referral Management Center (RMC) located at the MEDDAC-B headquarters.

Performs a variety of functions and remedies issues in support of the MTF referral management and tracking process.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Excepted Service Overseas Family Member Appointment Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes providing information about medical benefits authorized or availability of medical services; reviewing or submitting referrals for medical services; AND assisting in resolving patient issues related to medical benefits or debts.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Assist with Referral Processing including but not limited to determining referral dispositions, tracking referral status, attaining results, closing referrals, downloading, uploading and processing of Host nation referral cases.
• Review all incoming CLRs for accuracy, completeness and legibility and then upload the report to the patient's electronic medical record (Military Health System Genesis).
• Ensure all internal and external specialty referrals are appropriately closed with either completed results or appropriate administrative closure.
• Identify clinics with access issues or vacancies and provides support and guidance assistance during this time.
• Interact with and counsel all MEDDAC-B Tricare Service Centers on status of medical records, urgent medical records request, and EFMP issues.