Consumer Affairs Specialist 2 - Public Service Commission - Kanawha Co.

Full Job Description

PSC salary exemption per West Virginia Code §24-1-1

Special salary range for the Public Service Commission:

The Public Service Commission has established a salary range of $46,748 to $74,371 for this classification.

County of Vacancy: Kanawha

Number of Vacancies: 1

Under general supervision at the full-performance level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested (The same procedure is followed for written and walk-in complaints); Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers, as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; May offer testimony in formal cases, hearings and in court as requested; and perform related duties as required.

The ideal candidate will have basic computer skills such as working on a PC with word processing software.

***This position is also posted as Consumer Affairs Specialist 1 classification in references PSC2600018. Only one position will be filled in accordance with the qualifications and experience requirements for the classification used to fill the position.

***See the special salary range for the Public Service Commission below.

Click The APPLY Link To Apply Online.

Qualifications

Training: Bachelor’s degree from an accredited college or university.

OR

Substitution: Additional full-time or equivalent part-time paid experience as described below may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.

AND

Experience: Two (2) years of full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or utility regulatory agency.

OR

Substitution: Graduate coursework from an accredited college or university may substitute for the required experience at a rate of fifteen (15) semester hours of training for every one (1) year of experience.

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***

Additional Information

PSC salary exemption per West Virginia Code §24-1-1

Special salary range for the Public Service Commission:

The Public Service Commission has established a salary range of $46,748 to $74,371 for this classification.