Consumer Affairs Specialist 1 - Public Service Commission - Kanawha Co.

Full Job Description

PSC salary exemption per West Virginia Code §24-1-1

Special salary range for the Public Service Commission:

The Public Service Commission has established a salary range of $43,879 to $69,696 for this classification.

County of Vacancy: Kanawha

Number of Vacancies: 1

Under direct supervision at the entry level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested (The same procedure is followed for written and walk-in complaints); Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; and perform related duties as required.

The ideal candidate will have basic computer skills such as working on a PC with word processing software.

***This position is also posted as Consumer Affairs Specialist 2 classification in references PSC2600019. Only one position will be filled in accordance with the qualifications and experience requirements for the classification used to fill the position.

***See the special salary range for the Public Service Commission below.

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Qualifications

Training: Bachelor’s degree from an accredited college or university.

OR

Substitution: Full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a utility regulatory agency may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours.

Additional Information

PSC salary exemption per West Virginia Code §24-1-1

Special salary range for the Public Service Commission:

The Public Service Commission has established a salary range of $43,879 to $69,696 for this classification.