Computer Support Technician

Full Job Description

The Utah State Board of Education (USBE) has an exciting opportunity for a candidate with experience providing internal and external customer support . USBE is seeking a Computer Support Technician that will be responsible for managing core services, maintaining client systems and managing multiple cloud-based technologies, such as Microsoft Office 365, Google Cloud, Adobe Cloud, and other offerings.

Principal Duties

• Provision, repair, and configure client computer systems, end-user devices, and related accessories.
• Manage user accounts and aid with various cloud and software applications.
• Assist customers with troubleshooting system and account issues.
• Act as resource for managing, responding to and assigning internal IT help desk tickets and issues.
• Support user hardware and software needs via telephone and remote connection/access tools.
• Manage workflow through internal ticketing system.
• Maintain accurate and complete documentations for company policies and procedures.
• Perform routine PC, Apple, printers, and related device maintenance and updates for performance efficiency.
• Ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented.

Minimum Requirements

• Associate degree or higher in an IT related field.
• Microsoft, Google, CompTIA and/or other IT related certifications.
• 4+ years of IT experience with at least 2 year of client support experience.
• Broad knowledge and expertise in multiple enterprise core services technologies.
• Able to recognize forward-looking business needs along with industry, business and IT trends.
• Effective verbal and written communication skills.
• Strong prioritization skills – organized and efficient.
• Communicating in language that non-tech people can understand.
• Ability to manage relationships while demonstrating persistence and problem-solving.
• Ability to adapt to new and changing situations.
• Experience in server technologies a plus.
• Experience in Agile/Kanban teams a plus.
• Experience in dev-ops environment a plus.

Why You Should Join Our Team
Employees at USBE enjoy a fun working environment with opportunities for growth. You will also receive a handsome compensation package that includes a choice from various health insurance plans, different retirement options, and generous paid time off.
To learn more about the benefits we offer please click here.

• Great Company Culture. USBE attracts and retains the best in the industry because we offer more than just competitive salaries. USBE professionals know they are serving a higher purpose because their work impacts the lives of Utah students.
• Work that Stays at Work. Genuine work/life balance served here!
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. Pension or 401(k) options, no match required by you!

The Agency
Click here for more information about the Utah State Board of Education.

Requirements

• Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, vehicles, equipment, or machinery, etc.
• Backs up computer data periodically to prevent unwanted data losses.
• Provides assistance and/or on-the-job training.
• Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc.

Additional Information

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
• Successful completion of a criminal background check