Community Services Operations Manager

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the NAF Community Services Flight Office.

This is a NAF (Non-Appropriated Fund) position assigned to the 96th Force Support Squadron at Eglin AFB Florida. Position is Regular Full-time (RFT) guaranteed 35-40 hours per week.

RFT employees receive benefits (Health/Dental/Vision Insurance; Life Insurance; 401K & AFNAF Retirement Plan with Employer matching contribution; PTO/SL/Holidays) Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/29/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience in civilian or military retail, recreation, food service or other commercial business enterprises which provided the knowledge, skills, and abilities necessary to perform the duties of the position.

Skill in effectively organizing and utilizing available community resources to augment the flight's program needs.

Knowledge of safety, security, personnel management, and EO regulations, practices, and procedures. Ability to plan, organize, and direct the functions and staff of an organization.

Ability to use a variety of computer software programs in the execution of job-related duties, to include word processing, spreadsheets, and graphics is required.

Must be able to effectively communicate orally and in writing. Major Duties:

******This is a Developmental Position - full performance (target) level for this position is NF-04.****** The position is responsible for assisting the Community Services Flight Chief with the effective and efficient operation of recreation activities.

Incumbent will perform the following duties within skill level and ability at the NF-3 level.

Upon satisfactory completion of required training, incumbent will be non-competitively promoted to the target level.

Provides direction for the operation within the flight to include but not limited to Outdoor Recreation, Golf Course, Auto Skills, Arts & Crafts, Community Center, Consolidated Clubs and embedded snack bar operations.

Plans, directs, and manages the base-wide MWR events across all Force Support Squadron (FSS) activities.

Establishes, identifies, and defines requirements for the execution and implementation of operations; evaluates for compliance with regulations, directives, procedures, and policies.

Develops, monitors, and analyzes statistical data to track operating programs; evaluates effectiveness and applicability to the strategic plan and plan improvements.

Responsible for administration, execution, and oversight of the appropriated and nonappropriated fund (NAF) budgets and NAF contracted projects.

Assists with initiating, planning, reviewing, and establishing minor and major NAF construction projects.

Monitors and analyzes recreation programs to ensure operations are in line with industry trends and coordinates with other base organizations, senior leadership, other military services, and DoD agencies regarding services provided.

Provides guidance to leadership in overall planning and develops capital improvement and short- and long-range plans.

Facilitates cross-functional communications within the organization; ensures implementation of decisions on technical and personnel problems presented by subordinate supervisors; reviews evaluations of non-supervisory employees rated by subordinate supervisors, assures reasonable equity of individual performance objective standards and ratings among subordinate supervisors; makes or approves selections for subordinate non-supervisory positions; recommends selections for subordinate supervisory positions.

Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12937385