Community Services Officer - Windsor Police Department - Promotional

Full Job Description

This recruitment is promotional only. You must presently be a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position.

The Sonoma County Sheriff's Office has requested a department promotional certification to fill a Community Services Officer - Windsor Police Department position.

Only qualified permanent and/or probationary Sheriff's Office employees on the eligible list may be eligible for referral to the department for the advertised position.

This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list. The Civil Service title is Community Services Officer I.

About the Position

The current Community Services Officer (CSO) assignment for this recruitment is for a position with the Windsor Police Department, a contract city with the Sonoma County Sheriff's Office.

As the sole CSO within the Town of Windsor, you will be working both independently and as part of the Windsor Police Department team. You will have the responsibility to inventory and transport all evidence and property to the Sheriff’s Office Property/Evidence Unit, track the maintenance of the Windsor Police Department fleet of vehicles, and manage abandoned vehicle abatement and parking complaints. You will also assist with front desk duties, including answering phone calls, assisting visitors in the lobby of the department, taking non-suspect misdemeanor crime reports, and conducting outreach and public safety presentations to various community groups.

The ideal candidate will be a team player with the ability to work independently, maintain a high level of customer service no matter the situation, and possess many of the following:

• Ability to communicate with diverse audiences
• Knowledge of modern office practices, computer skills, and managing multi-line phones
• Capability to remain calm, clear, and in control when working with difficult or irate individuals
• Ability to effectively problem-solve
• Ability to work professionally with internal staff, outside agencies, and the public
• Knowledge or ability to learn penal codes and vehicle codes
• Proficiency with Microsoft Office

Being a Windsor Police Department CSO can be demanding, but for those who have a passion for this work, they will be rewarded with camaraderie and the ability to help others in our community. CSOs are non-peace officer staff who provide a variety of non-technical support services to community members across the county. They may be assigned to any area in the Sheriff's Office, including the main office, Sheriff's substations located in Guerneville and the Sonoma Valley, and the contracted city offices located in the City of Sonoma and the Town of Windsor. CSOs are also subject to departmental policies, including uniform requirements and standards of conduct, and may work weekends, with occasional swing shifts, holiday assignments, and overtime as needed.

Requirements

Qualifications

Additional Information

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire be completed.

Responses to supplemental questions may be scored using position-specific criteria.

Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications.

Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position.

Personally identifiable information (PII) is removed from the standard application fields and applicable attachments.

This PII blind screening practice redacts a candidate’s personal information that could potentially influence or bias the scoring process.

Personal information includes the applicant’s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race.

This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination.

Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process.

This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc.

This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc.

Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process.

Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months.

Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying.

Candidates will be given the opportunity to present mitigating information they feel should be considered.

You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.

You may also review the Job Classification Screening Schedule to determine the requirements for this position.

Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information.

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail.

All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement.

Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging.

We are committed to having a diverse workforce that is representative of the communities we serve.

The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: KK

HR Technician: VH