COMMUNITY SERVICE INSPECTOR

Full Job Description

Applications accepted from: All Persons Interested

Service Line/Section: Houston Water/Drinking Water Operations/Storm Water Maintenance
Reporting Location: Various*
Workdays & Hours: Monday - Friday, 7:00am - 4:00pm *
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Investigates water distribution service requests. Review and update service request and work order system to ensure information is updated and closed out in a timely manner. Respond to complaints/inquiries from citizens, City officials or outside agencies, civic groups, contractors, technical professionals, and businesses. Ensure all job sites are safe and secure, for the protection of the public. Perform detailed record-keeping activities to maintain filing systems, reports, and documentation. Ensure that all work orders, activity reports, photo logs/uploads, etc. are completed in a timely, accurate, and efficient manner. Prepare and submit various technical reports. Read and understand drawings and maps to verify locations of mains, valves, fire hydrants, service lines, manholes, and other utilities. Has the knowledge and capability to use tools and devices such as scanners, computers, tablets, manual water pumps, valve keys, etc. as required. Perform other duties as assigned. This position is required to drive to and from job sites.

WORKING CONDITIONS
This position routinely requires lifting moderately heavy items (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

This is a Houston Public Works Emergency Management position at the Tier I Level.

Requirements

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS
One year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS
Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. (AP 2-2).

Qualifications

Preference will be given to candidates with experience, knowledge, and understanding of the following:

• Water Utility Maintenance/Repair of water distribution assets
• INFOR IPS or similar work order tracking system and GIS
• Microsoft Applications ((Word, Excel, Outlook)
• Basic computer skills

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary
for competent discharge of the duties involved in the position applied for, such persons are among the most qualified
candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION/SKILLS TESTS REQUIRED: None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:http://agency.governmentjobs.com/houston/default.cfmor call 832-393-6015. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.