Community Relations Manager

Full Job Description

Under direction, develops, produces, and disseminates content across multiple platforms, oversees communication efforts, researches new communication opportunities and trends, and coordinates with internal and external stakeholders. Exercises direct supervision over assigned staff.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
Animal Care Services Headquarters - 4710 State Highway 151 San Antonio, TX 78227

Work Schedule
8:30 AM - 5:30 PM Monday - Friday

Requirements

• Plans, organizes, implements, and evaluates public information, marketing, and public relations efforts for a variety of division/department-wide issues to ensure consistent and unified messaging.
• Recommends, develops, and implements guidelines, regulations, and procedures regarding brochures, articles, fact sheets, photographs, videos, web pages, graphics, news releases, and other materials.
• Works collaboratively with division/department staff and policy makers to enhance the image of the division or department on the internet and in the media.
• Identifies key communication themes and messages to reinforce initiatives, values, and culture.
• Develops and implements the planning and coordinating of departmental and community initiatives and events.
• Manages and participates in events through presentations, open houses, and community outreach and programs.
• Travels to different locations to participate in community events and outreach programs.
• Represents the division/department before various boards, committees, and community groups.
• Assists in communication strategies and messaging for department senior leadership.
• Prepares written reports, summaries, and presentations for executive and council audience.
• Manages coordination between divisions within the department and between departments.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies, procedures, and guidelines.
• Performs related duties and fulfills responsibilities as required.

Qualifications

• Bachelor's Degree from an accredited college or university
• Four (4) years of increasingly responsible experience in marketing, communications, or a related field
• One (1) year of supervisory or lead experience
• Valid Class 'C' Texas Driver's License

Preferred Qualifications

• Experience managing large-scale events with 500+ attendees or high-volume service delivery such as adoption events, festivals, community programs or public-facing initiatives with measurable outcomes
• Experience working in animal welfare, nonprofit, municipal, or mission-driven organizations
• Experience using tools such as Smartsheet, Asana, Trello or similar systems to manage timelines, tasks and stakeholders
• Bilingual (English/Spanish) strongly preferred

Applicant Information

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job.

One year of full-time experience is defined as 30 or more hours worked per week for 12 months.

One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification.

Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Additional Information

• Knowledge of marketing methods and practices
• Knowledge of marketing tools, applications, and programs
• Knowledge of computer software and hardware applications
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in web design and content production
• Skill in copywriting and editing
• Ability to evaluate emerging trends and marketing strategies
• Ability to operate a computer keyboard and other basic computer equipment
• Ability to communicate clearly and effectively
• Ability to establish and maintain effective working relationships with city staff and the general public
• Ability to develop, implement, and evaluate new programs
• Ability to perform all the physical requirements of the position with or without accommodations
• Ability to work primarily in an office environment