Community Development Officer (Management Analyst 4)

Full Job Description

Schedule and Travel: This position is primarily remote. Standard business hours are Monday through Friday, from 8 AM to 5:00 PM.

However, flexibility will be required to meet business demands and deadlines. Occasional weekend, early morning, or late evening work may be necessary to address the agency's needs.

Additionally, this position requires statewide travel, including overnight stays, to provide services across the state and on rare occasions, travel outside the state is required.

Who We Are: The Commission on Hispanic Affairs (CHA) exists to aid in the development of public policies and the delivery of government services to the Hispanic community.

The Commission on Hispanic Affairs can advise the legislature, state agencies, and the governor on how to effectively create policies that will not pose barriers, communicate, and deliver services to the Hispanic/Latinx residents of Washington state.

What you will be doing: You will contribute to CHA’s mission by fostering trust and collaboration between our agency and regional constituents, stakeholders, and community leaders, including those from non-governmental organizations and local governments.

In this role, you will contribute to the mission by developing and executing research procedures, gathering both qualitative and quantitative data, and analyzing, synthesizing, and interpreting this data.

You will also research and analyze complex issues raised by our constituents and stakeholders, identifying trends and developing actionable recommendations.

Additionally, you will support CHA’s data needs by developing and conducting research projects focused on programmatic barriers and customer experience within the State enterprise, preparing data summaries, and creating detailed reports.

In collaboration with your supervisor and team, you will help develop performance metrics and conduct complex analytical research, including statistical reports and studies, to support program and agency performance.

The work products you create will be used by the leadership team, agency director, and Commissioners to inform policy recommendations for the Governor and his staff, state agencies, and the legislature.

You will also have the opportunity to collaborate with other state agencies to support cross-agency data analysis and outreach efforts.

Requirements

Some of what you’ll enjoy doing will include:

• Building and managing valuable relationships with external stakeholders (partners, sponsors, thought leaders, subject matter experts, and media representatives) through meetings and events that promote our projects and mission.
• Planning, creating, and conducting surveys, listening sessions, conferences, and workshops to understand the needs and gaps experienced by constituents and stakeholders.
• Performing complex data analysis and interpretation to identify regional trends in the needs and gaps of services experienced within the Latine community.
• Collaborating with the outreach team to identify statewide trends, needs, and gaps experienced within the Latine community.
• Gathering, analyzing, and synthesizing data to inform the agency director, leadership, and Commissioners in the creation of policy recommendations, agency procedures, strategic planning, and goal setting for future policy recommendations.
• Maintaining a central repository of commonly requested state programmatic information.
• Establishing an effective data collection and analysis system to measure customer feedback and engagement, track community resources and needs, optimize marketing efforts, and track regional constituent and stakeholder trends in the Latine community's service gaps.

Qualifications

REQUIRED:

Bachelor’s degree in planning, public policy, public administration, business administration, communications, marketing, or a related field. College-level coursework in statistics.

Note: Relevant experience may substitute for the degree requirement on a year-for-year basis.

AND

Four (4) years of professional experience in the following areas:

• Communications or program performance with government regulatory programs or agencies.
• Marketing, communications, public relations, research or performance management.
• Creating research methods, cost/benefit analysis, needs assessment methods and evaluation techniques.
• Survey techniques and tools focused on analysis of customer service programs.

The selected applicant will also possess the following skills and abilities:

• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
• Develop and organize research, analyze, and interpret complex data, prepare professional reports and write clearly and concisely.
• Exhibit strong writing and editing skills with the ability to quickly produce written materials that are clear, concise, inviting to read and effectively communicating the desired message.
• Manage multiple priorities and projects while adapting to changing business needs, conditions, and work responsibilities.
• Excel at making complex concepts accessible to others.
• Work collaboratively and effectively with others in a staff relationship.
• Learn and understand the language and concepts of our agency DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
• Demonstrate a commitment to personal growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.

Preferred Qualifications:

• Advanced degree in planning, public policy, public administration, business administration or a related field.
• Project management certification.
• Working knowledge of Washington state programmatic policies and regulations.
• Bilingual in Spanish, Mixteco, Trique, Mam, Q’anjob’al, or other Latin-American indigenous language.

Additional Information

How to Apply:

Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
• A current resume, detailing experience, and education.

**Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information.

Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

A resume will not substitute for completing the “duties summary” section or supplemental questions of the application.

Please do not “refer to resume” for detail, or your application may be disqualified.

Opportunity for All:The Commission on Hispanic Affairs celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at 360-407-8446 or via email at jobs@des.wa.gov.

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.