Summary

This job involves responding to mental health and addiction crises by providing support over the phone or in person, helping people stabilize during tough times, and working with teams to connect them to further care.

It suits someone who is calm under pressure, good at building trust with diverse individuals, and passionate about community service, especially for adults and children facing behavioral health challenges.

You'll need to be comfortable working in various settings, from offices to community locations, and collaborating with emergency services.

Key Requirements

Strong problem-solving and judgment skills for collaborative team environments
Ability to drive a city vehicle and navigate Norfolk geography using maps and apps
Proficiency in operating radio, communication equipment, and mobile devices
Culturally competent and trauma-informed interactions to build trust with individuals in crisis
Experience evaluating crisis calls and providing appropriate responses like intervention, counseling, or referrals
Ability to work independently or as lead on response teams for pre-crisis, crisis, and post-crisis support
Knowledge of behavioral health services for mental illness, addiction, and co-occurring conditions

Full Job Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Community Crisis Responder II (CCR II) to provide crisis and/or community stabilization related activities and services. Respond in person and/or by phone to requests for assistance with individuals experiencing behavioral health (mental health and/or addiction) crisis concerns, including persons with co-occurring health, developmental, and/or social vulnerabilities or crisis states. Serves both adults and children. Works with persons in pre-crisis, crisis, post-crisis, and stabilization points in their behavioral health condition. Works in a team environment. May provide training of others. Services are provided in the community and in CSB facilities. Coordinates services with licensed approving staff as needed. CCR II positions are able to provide most services independently, serve fully as the lead or 2nd person on a response team, and can perform services typical of community behavioral health support services.

Department Hiring Salary Range: $26.05 - $29.90

Requirements

Works collaboratively with others while displaying good judgement and problem-solving skills.

Cultivates, fosters, and maintains positive working relationships among crew members and with those contacted in the performance of duties, including co-workers, supervisory staff, community partners, and emergency public services personnel.

May include driving a city vehicle to respond in the community. Maintains awareness of Norfolk geography. Utilizes maps and traffic navigation platforms to report to call locations in a timely manner.

Operates radio and other communication equipment and electronic mobile devices.

Interact with individuals in a respectful and dignified manner using a culturally competent and trauma-informed approach. Establish trust and seek answers to questions to better understand the situation.

Evaluates crisis telephone calls and determines the type of response needed, including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referrals.

Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital, emergency rooms, agency offices, residences).

Documents all observations and actions using program-specific forms and standards complete reports and records; performs data entry as needed; maintains confidentiality of information.

Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders (TTDO's) in accordance with mental health service policies.

Prepares clear and concise written reports. Maintains client records and statistical data.

Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the client's history, behavior and least restrictive treatment alternative.

Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.

Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.

Prepares and maintains documentation in compliance with agency, state, and federal guidelines and regulations; complies with privacy and reporting requirements.

Complies with applicable local, state, and federal regulations for provision of information and reporting abuse and policy violations.

Identifies staff training needs and recommends strategies to meet those needs.

Performs as shift lead, reviews and supervises preadmission screening assessments; audits records and provides evaluation of prescreening assessments.

Supports Crisis Services by handling calls, updating records, faxing documentation, and liaising with external agencies such as hospitals and magistrates.

Performs related work assigned.

Qualifications

Bachelor’s or Master’s degree in a qualified human services field.

Considerable experience (3 or more years) in the behavioral health field working with individuals with childhood or adult behavioral conditions, mental illness and/or addictions. Strongly preferred QMHP-A; QMHP-C; and/or CSAC. Clinical licensed or license eligible staff also eligible.

Additional Information

Valid driver’s license
Certification or certifiable in basic first aid and CPR, depending on area of assignment.

✓ Fresh Listing

Community Crisis Responder II, Day Shift

SES Pay Grade

Job Description

Summary

Key Requirements

Full Job Description

Requirements

Qualifications

Additional Information

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