Communications Dispatcher II - Extra-Help

Full Job Description

Become an Extra-Help Communications Dispatcher II

In the Sonoma County Sheriff's Office, Communications Dispatcher IIs support both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include:

• Monitoring radio frequencies
• Receiving and dispatching emergency and non-emergency calls from the public
• Setting priorities among competing incoming events and dispatching appropriately
• Utilizing a computer-aided dispatch system

In our 24/7 environment, Dispatchers must have the flexibility to work all shifts, including days, holidays, weekends, swings, nights, and overtime as required.

This journey-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement emergency dispatch experience with a city, county, state, or federal agency.

Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired.

Please note that skills and abilities testing will be conducted by the Sheriff's Office for applicants selected for an interview using CritiCall.https://criticall911.com/dispatcher-testing/applicants.

This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office.

• Significant experience working with the public and people in distress, as well as the ability to direct distressed callers through emergencies
• The ability to work swiftly, in stressful situations, to manage multiple things happening at once
• Capacity to remain calm, clear, and in control
• Excellent communication and problem-solving skills, as well as empathy and compassion
• The ability to read maps and provide clear directions
• Proficiency in basic computer programs, including Microsoft Office applications, Word, and Excel
• The ability to type quickly and accurately

Extra-Help Employment

Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions.

In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage, accrual of vacation, participation in the County retirement program, or eligibility to take promotional examinations.

Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period.

Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

*Salary is negotiable within the established range. This recruitment is being conducted to fill multiple Communications Dispatcher II intermittent, extra-help positions in the Sheriff's Office.

This employment list may also be used to fill future extra-help positions as they occur during the active status of this list.

Application submissions require the Supplemental Questionnaire to be completed.

Requirements

Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities.

Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I.

Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.).

Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Qualifications

Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays.

Additional Information

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position.

Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department.

The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration.

Additional Information

Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process.

This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc.

This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc.

Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process.

Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months.

Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying.

Candidates will be given the opportunity to present mitigating information they feel should be considered.

You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.

You may also review the Job Classification Screening Schedule to determine the requirements for this position.

Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information.

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail.

All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement.

Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received.

Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging.

We are committed to having a diverse workforce that is representative of the communities we serve.

The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: KK

HR Technician: VH