CLUB OPERATIONS ASSISTANT (O CLUB)

Full Job Description

This position is located in the Club Division, Morale, Welfare and Recreation (MWR) Department, Fleet Activities Yokosuka, Japan.

The incumbent performs a wide variety of work assignments during various shifts in support of the club operations.

Incumbent must have at least one year of general experience, preferably related to the position.

Incumbent shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.

Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers. Ability to lead.

Must have knowledge of computers, basic arithmetic and cash handling procedures.

Must be able to stand and walk for long periods and must be able to work day, evening and weekend shifts, including holidays. Must be able to communicate with all levels of personnel.

Must be familiar with alcohol serving policies in effect.

Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. Major Duties:

Ensures that work assignments by the shift employees are performed. Provides necessary assistance and supplies to employees and resolves minor problems and complaints of the employees.

Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities.

Resolves emergent issues and refers difficult situations to the supervisor Reports club patron incidents such as club rule violations to the Club Manager including name, rate, duty station and witnesses.

Documents routine and significant occurrences. Circulates among patrons as necessary to assure satisfactory services. Explains and enforces club policies, procedures and regulations.

Maintain proper decorum throughout the club in accordance with prescribed rules and regulations. In emergency situations, incumbent shall personally notify the Club Manager immediately.

Ensures that CFAY and Department of the Navy rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.

Makes recommendations to the Club Manager/Assistant Club Manager regarding the work performance of shift employees.

Prior to closing of the club, completes fire safety checks and that unnecessary electrical equipment are unplugged.

Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club.

Ensures that all keys are properly secured, safes are locked, and upon securing the club, ensures that the entrance keys are locked in the box provided or turned-in to the security office.

Performs other related duties as assigned.