Cloud Infrastructure Manager (Hybrid)

Full Job Description

Colorado Department of State

THIS ANNOUNCEMENT WILL REMAIN OPEN FOR THE SPECIFIED TIME AND IS OPEN ONLY TO CURRENT RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION.

SERVICE. INNOVATION. INTEGRITY. EXCELLENCE. INCLUSION.
Are you looking for a career that allows you to improve your world and the world around you? The Colorado Department of State (CDOS) is seeking diverse individuals from all backgrounds to apply for a position that makes a direct impact on enhancing the lives of Coloradans.

If your goal is to build a career that makes a difference through the work you do each day, consider joining the dedicated employees of the Colorado Department of State. Whether working from your home or collaborating onsite, your professional experience will be connected and meaningful. Our office offers an RTD Eco-pass (currently free of charge), a secure bike room accessible only to building tenants, and is conveniently located near Civic Center Station, RTD light-rail lines, and the 16th Street Mall. In addition to a great location and fulfilling, impactful work, we offer:

• Employee wellness programs and an on-site fitness center
• 12 paid holidays per year plus generous personal time off and sick leave
• Access to a diverse array of technical, leadership, and supervisory training opportunities
• Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
• Medical and dental health plans
• Paid life insurance
• Automatic short-term (and optional long-term) disability coverage
• Excellent work-life balance through flex schedules, flexplace/remote work, and ad-hoc arrangements

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation

Our Culture & Environment:Coloradans come from all walks of life and so do we.

Who We Are Our mission is to make government easy and accessible for people to further democracy, support economic opportunity for all Coloradans, and demonstrate a standard of integrity and excellence.

Our vision is to ensure all Coloradans have a voice in our future, help Coloradans and their businesses thrive, and be the best at what we do.

What We BelieveThe State of Colorado is an Equal Opportunity Employer. At the Colorado Department of State, we are dedicated to equity, diversity, and inclusion.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.

We highly encourage people from all backgrounds, identities, and abilities to apply. Our agency website: Colorado Secretary of State's Office

Requirements

IT Division

The Information Systems division maintains a cybersecurity program for the Department.

The staff provide security policies, guidance, training, and support to the department as well as the 64 county election's departments.

In addition, the cybersecurity staff help support the State of Colorado cybersecurity program, promote cybersecurity throughout the State including Colorado business and elections.

Cybersecurity staff maintain the Agency Cybersecurity Plan (ACSP), incident response plan, Payment Card Industry (PCI) compliance, and other security policies and procedures.

Unit is responsible for network and systems cybersecurity for cloud and virtual infrastructure, the centralized voter registration system, election's systems, web services, network, servers, and desktops.

IT Infrastructure and Operations Unit

Oversee and support information systems, including cloud infrastructure, network, servers, workstations, software, application development, and data services to support the Colorado Department of State (CDOS) staff, as well as the citizens of Colorado.

IT staff ensures that the cybersecurity tenants of confidentiality, integrity, and availability are integrated throughout the infrastructure.

This includes infrastructure design and management of network, virtualization, and Azure cloud services. The unit maintains systems hardware, software, and peripherals.

Staff procures, installs, upgrades, enhances, and maintains computer applications and system software to support the Department.

The work unit maintains desktop computer services, including peripherals on both individual workstations and back-end office systems.

Unit staff procures, configures, secures, installs, upgrades, enhances, and maintains the domain, including, but not limited to, domain controllers, file server(s), print server(s), mail server(s), accounting system server(s), domain database server(s), phone system server(s), utility server(s), etc.

The unit ensures secure design, implementation, vulnerability management, and patching of systems is a top priority.

All of these actions are performed as soon as possible within budgetary and legislative guidelines.

Illustration of key duties:

In this role, you will be a valued leader in the Information Technology Systems Division, which will include oversight of a team of engineers.

The ideal candidate will be a critical thinker with excellent leadership and complex problem-solving skills with the ability to adapt quickly when needed.

To succeed in this role, it is important that you have outstanding communication skills, display an ability to plan and execute, and are committed to advancing a diverse and inclusive perspective.

• Direct and supervise the engineering team that supports the Department’s hybrid infrastructure.
• Provide infrastructure design and systems management.
• Provide cloud infrastructure design and implementation.
• Provide operational management and customer support.
• Provide DevSecOps support through collaboration and communication.
• Provide disaster recovery management.
• Complete professional development to enhance knowledge of role.
• Complete other duties as assigned.
• Integrate EDI (Equity, Diversity, and Inclusion) practices, as well as accessibility compliance into everyday practices and workflows.
• Maintain confidentiality of all confidential voter and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices.

Qualifications

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: (New)

T1J5XX

IT INFRASTRUCTURE V

MINIMUM QUALIFICATIONS:

This position requires a total of six (6) years of relevant professional experience and/or education as outlined below. To be considered for this position, your application must clearly demonstrate that you meet one of the following options outlined below:

OPTION 1 – Experience

Six (6) years of professional experience in maintaining enterprise systems, for example virtualization platforms, servers, cloud infrastructure, or disaster recovery while overseeing system performance and resolving outages, one (1) year of which must be at the level of a work leader, staff authority, or unit supervisor in a role related to this position.

OR

OPTION 2 – Experience and/or Education – Be sure you’ve attached a copy of your unofficial transcript to qualify for this option. (You may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.)

A combination of related education and/or relevant experience as defined in Option 1 to equal six (6) years.

Related education includes accredited coursework in cloud management, information technology, computer science, information systems, network engineering, network administration, cybersecurity, or a closely related field.

Please note that education will not substitute for the required one (1) year of professional experience at the level of a work leader, staff authority, or unit supervisor in a role related to this position.

Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service.

This documentation is the responsibility of the applicant and must be included as part of your application materials.

Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.

Preferred Qualifications and Competencies

The exceptional candidate will possess these identified knowledge, skills, abilities, and competencies:

• Preference will be given to those candidates with previous State Service related to the work assigned to the position.
• Professional experience in IT infrastructure, cloud architecture, network administration, systems engineering, or IT operations.
• Professional experience leading and developing technical teams, including systems administrators, network engineers, or IT Infrastructure engineers.
• Professional experience managing enterprise infrastructure environments, including servers, storage, virtualization platforms, multi-could platforms, and network architecture.
• Professional experience administering or supporting cloud infrastructure such as Microsoft Azure, AWS, or hybrid cloud environments.
• Professional experience implementing or managing IT service management (ITSM) frameworks, such as incidents, change management, and problem management processes.
• Professional experience developing and maintaining disaster recovery and business continuity plans, including backup and recovery strategies, testing, and documentation.
• Knowledge of cybersecurity best practices, vulnerability management, and infrastructure security controls.
• Professional experience managing and architecting large-scale technology projects, including infrastructure upgrades, system migrations, and data center modernization.
• Professional experience managing IT budgets, procurement, and vendor relationships, including contract oversight and technology lifecycle planning.
• Familiarity with government, public sector, or regulated environments, including compliance and audit requirements.
• Required competencies to Include: Management of Personnel Resources • Overall Systems Configuration and Support • System Analysis/Evaluation • Judgement and Decision-Making Skills • Communication Skills • Complex Problem-Solving Skills/Problem Sensitivity • Critical Thinking Skills • Operations Analysis • Management of Financial Resources • Troubleshooting Skills • Network Design and Support • System Configuration and Support • Security Configuration and Support • Disaster Recovery • Cloud Architecture

If you do possess any of the above qualifications, please specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

CONDITIONS OF EMPLOYMENT:

• Travel may be required to travel to state disaster recovery facility, for professional development/training opportunities, or as requested by supervisor.
• This position will be required to successfully pass a criminal background check.
• When completing your application package, ensure you have submitted your transcript (if applicable).
• Must be a Colorado resident at the time of submitting your application.
• The Department of State does NOT offer sponsored Visa for employment purposes.

Completing the Application

Applications will be reviewed by a Human Resources Specialist to determine if you meet the minimum qualifications for the position.

Your application should specifically address your specialized experience, work products, accomplishments, etc. as they relate to the position duties and minimum and preferred qualifications.

• The minimum qualifications listed in the announcement are NOT optional.
• Cover letters and resumes will NOT be accepted in lieu of the official State of Colorado application form.
• Cover letters and resumes may be attached to the application as supplemental information.

If it is determined that you meet the minimum qualifications, your application may also be used as part of the comparative analysis process to identify a top group for further consideration.

The comparative analysis may consist of application reviews, answers to supplemental questions, review of submitted work samples, phone screens, structured interviews, and any other method determined to be valuable in identifying the right candidate.

FAILURE TO DOCUMENT YOUR EXPERIENCE OR EXCLUDING INFORMATION REQUIRED IN THE APPLICATION MAY RESULT IN YOUR APPLICATION BEING REMOVED FROM CONSIDERATION.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

Notifications

All correspondence regarding your status in the selection/evaluation process will be via email.

Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position.

We highly recommend that you set up your email to accept messages from “coloradosos.gov” and info@governmentjobs.com addresses.

It’s your responsibility to ensure that your email will accept these notices and review your junk mail and spam filtered email.

Colorado Equal Pay for Equal Work Act

A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act.

The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work.

While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

ADAAA Accommodations and Equal Opportunity Employment

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of State is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Laura Darby, at Laura.S.Darby@coloradosos.gov or call (303) 894-2200 ext.

6113.

E-Verify

The Department of State participates in E-Verify in accordance with the program’s Right to Work for all newly hired employees.

Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.

You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you will be required to submit original documents to verify your eligibility to work in the U.S.

Learn more about E-Verify, including your rights and responsibilities at http://dhs.gov/e-verify.