Client Services Support Clerk - Non-Merit

Full Job Description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Department of Housing and Community Development,

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.

A resume will not be considered in determining your qualifications for a position.

Applicants selected for an interview may provide a resume at that time.You must attach your transcript(s) or license(s) to your application.

Unofficial Copies are acceptable.Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

Definition of Responsibility
Under general supervision of the Ombudsman, provides routine administrative and technical support, such as sorting and distributing mail, answering phones, monitoring all social platforms, and directing visitors.

Essential Duties

• Receives and directs incoming telephone calls. Answers inquiries and provides routine information to the public. Receives and directs visitors, and may serve as receptionist.
• Receives, sorts, and delivers intra and inter-office communications, packages, and other materials.
• Performs routine filing of documents according to established office procedures.
• Operates office machinery, such as photocopiers and scanning including performing minor maintenance repairs; operates multi-line telephones, and Elite for retrieval of data.
• Create, curate and manage social media content for BCOH while engaging with followers and clients timely and professionally.
• Monitor and manage online reputation and take necessary action to mitigate negative feedback or comments.

Examples of Other Duties

• Performs other related duties as assigned

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification. They may not include all of the duties of each position in this classification. Each position in this classification may not be required to perform all of the duties listed.)

Qualifications

Required Qualifications
Graduation from high school or possession of an equivalent

Plus

Two years of administrative, clerical, or customer service experience.

(Experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)

Preferred Experience.

• Ability to work effectively in a fast-paced environment
• Knowledge and experience in affordable housing programs, leasing and rental office operations, eligibility determination, and data management

Knowledge, Skills, and Abilities (Entry Level)

• Ability to communicate orally.

• Ability to learn office procedures.

• Ability to operate office machinery as listed in essential duties.

• Ability to read. Ability to follow directions.

• Ability to get along with others.

• Ability to concentrate.

• Computer Literate; Microsoft Programs

Licenses and Certificates
Certified Housing Specialist Certification within 1 year of employment.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Additional Information

Physical and Environmental Conditions
The work of this classification is essentially sedentary but may include the operation of office equipment and occasional walking, standing, or other limited physical activities.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.