Client Service Center Director – SDA 17

Full Job Description

About DTMB: The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About the position: This position will serve as the Director of the DTMB technology help desk called the Client Service Center (CSC).

The CSC is the front line of customer service for all DTMB technology services, providing 1st tier call support for 48.000+ State employees.

In addition to ensuring the delivery of high-quality customer service, this position must excel in three key areas for success: 1) building strategic relationship with internal technology service providers; 2) maintaining a pulse on customer satisfaction with DTMB and on service delivery issues; 3) creating and nurturing a culture of customer service, teamwork, and accountability.

In support of delivering high quality customer service, this position will also be responsible for the development of long term (3-5 year) strategic plans and short-term business (1 year) plans aligned with the DTMB Mission, Vision, and Values; negotiates service delivery expectations with business partners; and ensuring that customer friendly help desk technologies and services are delivered to customers.

This position will keep Executive Management appraised of any issues or concerns regarding customer support service and acts on Executive Management’s behalf when directed. This position must continually adapt to the changing needs of the department and the business needs of its customers.

View the Position Description here: State Division Administrator 17

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.

Requirements

Education
Possession of a bachelor's degree in any major.

Experience
Two years of experience as a professional manager or program/staff specialist, or equivalent experience.

Qualifications

Education level typically acquired through completion of high school and three years of safety and regulatory or law enforcement experience at the 14 level; or, two years of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements

Additional Information

You must attach a detailed resume, cover letter and official transcript to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

View the job specification at: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/S/StateDivisionAdministrator.pdf